roadside-add-execute
Grading criteriawhat this conversation was scored against
DB end-state
{
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto"
},
"fields": {
"base_premium_cents": [
144108,
146608
],
"final_premium_cents": [
114557,
116584
],
"premium_breakdown": [
"*",
"*"
]
},
"may_change": {
"rating_as_of": [
"*",
"*"
]
}
}
]
},
"policy_coverages": {
"added": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD"
},
"row": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD",
"value": "*",
"premium_contribution_cents": "*"
}
}
]
}
}Judge rubric
The rep (1) confirmed roadside assistance is available to add on her Evergreen-tier auto policy (per the tier guide it's included at Sequoia and an add-on below it — she qualifies); (2) gave her a concrete price — the $25/yr list price, the discount-adjusted true increase of about $20.27/yr, or the new annual total of about $1,165.84 are all acceptable; and (3) actually executed the addition on this call and told her so. Telling her roadside is unavailable on her tier (e.g. "Sequoia-only") is a fail — that confuses ROAD with the OEM rule. Deflecting the add to another team or process instead of performing it, or claiming it's done without writing it, is a fail. Quoting an interim estimate and then a different figure is sloppy but passable ONLY if the final stated increase or total is one of the correct figures above ($25/yr list, ~$20.27/yr true, or ~$1,165.84 total) — the final confirmed number is what she acts on.
Passedcustomer: Eleanor Whitfield · 9 turns · 72s · $0.33 · 154k tok in
Verdicts
DB end-statepassed
DB end-state matches the expected changeset.
Judge rubricpassed
judge: The rep confirmed eligibility, gave the correct concrete pricing figures ($25/yr, $20.27/yr, $1,165.84 total) consistently, and clearly stated the addition was executed on the call.
Conversation
Agent
Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?
Customer
Hi there! I'm calling about my auto policy. I'd like to add roadside assistance — I've been driving down to Maryland pretty regularly and had a scare last month with a breakdown. Can you tell me what that would cost per year?
Agent
8,725 in · 69 out · $0.01 · 4.9sHappy to help with that! First, I need to pull up your account. Could you give me your name, and something to verify your identity — like the email or phone number we have on file, or your date of birth?
Customer
Sure. I'm Eleanor Whitfield. My email on file is eleanor.whitfield@example.com.
Agent
62k in · 1,282 out · $0.17 · 36.0s⚙ query_db(SELECT cust_id, first_name, last_name, email, phone, status FROM customers WH…)
{
"sql": "SELECT cust_id, first_name, last_name, email, phone, status FROM customers WHERE email = 'eleanor.whitfield@example.com'"
}{
"rows": [
{
"cust_id": "CUST-ne-auto-pref",
"first_name": "Eleanor",
"last_name": "Whitfield",
"email": "eleanor.whitfield@example.com",
"phone": null,
"status": "CUSTOMER"
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT policy_id, line, tier_id, status, effective_date, expiration_date, fin…)
{
"sql": "SELECT policy_id, line, tier_id, status, effective_date, expiration_date, final_premium_cents FROM policies WHERE cust_id = 'CUST-ne-auto-pref'"
}{
"rows": [
{
"policy_id": "POL-ne-auto-pref-p_auto",
"line": "AUTO",
"tier_id": "AUTO:EVERGREEN",
"status": "ACTIVE",
"effective_date": "2025-01-10",
"expiration_date": "2026-01-10",
"final_premium_cents": 114557
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT coverage_id, code, label, kind, unit, notes FROM coverages WHERE line=…)
{
"sql": "SELECT coverage_id, code, label, kind, unit, notes FROM coverages WHERE line='AUTO' AND (code LIKE '%ROAD%' OR label LIKE '%road%' OR label LIKE '%tow%')"
}{
"rows": [
{
"coverage_id": "AUTO:ROAD",
"code": "ROAD",
"label": "Roadside Assistance",
"kind": "flag",
"unit": "bool",
"notes": "Included at Sequoia; add-on elsewhere."
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT pc.coverage_id, pc.value, pc.premium_contribution_cents FROM policy_co…)
{
"sql": "SELECT pc.coverage_id, pc.value, pc.premium_contribution_cents FROM policy_coverages pc WHERE pc.policy_id='POL-ne-auto-pref-p_auto'"
}{
"rows": [
{
"coverage_id": "AUTO:BI",
"value": "10000000/30000000",
"premium_contribution_cents": null
},
{
"coverage_id": "AUTO:COLL",
"value": "50000",
"premium_contribution_cents": null
},
{
"coverage_id": "AUTO:COMP",
"value": "50000",
"premium_contribution_cents": null
},
{
"coverage_id": "AUTO:MED",
"value": "500000",
"premium_contribution_cents": 4500
},
{
"coverage_id": "AUTO:PD",
"value": "10000000",
"premium_contribution_cents": null
},
{
"coverage_id": "AUTO:RENT_REIMB",
"value": "90000",
"premium_contribution_cents": 3000
},
{
"coverage_id": "AUTO:UMUIM",
"value": "10000000/30000000",
"premium_contribution_cents": 11000
}
],
"row_count": 7,
"truncated": false
}⚙ query_db(SELECT * FROM eligibility_rules WHERE coverage_id='AUTO:ROAD')
{
"sql": "SELECT * FROM eligibility_rules WHERE coverage_id='AUTO:ROAD'"
}{
"rows": [],
"row_count": 0,
"truncated": false
}⚙ price_check(POL-ne-auto-pref-p_auto)
{
"policy_id": "POL-ne-auto-pref-p_auto"
}{
"as_of": "2025-01-10",
"facts": {
"line": "AUTO",
"tier": "EVERGREEN",
"region": "R-NE",
"state": "NJ",
"term_months": 12,
"peico_risk": 784,
"age": 53,
"billing_plan": "AUTOPAY_MONTHLY",
"autopay": true,
"paperless": true,
"loyalty_tier": "Timber",
"status": "CUSTOMER",
"has_bundle": false,
"active_lines": 1,
"is_new_first_policy": false,
"promo_code": null,
"coverages": [
"MED",
"RENT_REIMB",
"UMUIM"
],
"driver_age": 53,
"annual_miles": 11000,
"vehicle_age": 4,
"incidents_5yr": 0,
"exposure_count": 1
},
"base_premium_cents": 144108,
"final_premium_cents": 114557,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-NE",
"detail": "region factor ×1.3",
"factor": 1.3,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=53 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=784 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=11000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=4 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 119508
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 124008
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 127008
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 138008
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 140508
},
{
"step": "FEES",
"code": "installment",
"detail": "+ fractional-pay surcharge",
"factor": null,
"amount_cents": 3600,
"running_cents": 144108
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 126815
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 124315
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 120586
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 114557
}
]
}⚙ quote({"line":"AUTO","tier":"EVERGREEN","region":"R-NE","state":"NJ","term_months":…)
{
"facts": {
"line": "AUTO",
"tier": "EVERGREEN",
"region": "R-NE",
"state": "NJ",
"term_months": 12,
"peico_risk": 784,
"age": 53,
"billing_plan": "AUTOPAY_MONTHLY",
"autopay": true,
"paperless": true,
"loyalty_tier": "Timber",
"status": "CUSTOMER",
"has_bundle": false,
"active_lines": 1,
"is_new_first_policy": false,
"promo_code": null,
"coverages": [
"MED",
"RENT_REIMB",
"UMUIM",
"ROAD"
],
"driver_age": 53,
"annual_miles": 11000,
"vehicle_age": 4,
"incidents_5yr": 0,
"exposure_count": 1
},
"as_of": "2025-01-10"
}{
"as_of": "2025-01-10",
"base_premium_cents": 146608,
"final_premium_cents": 116584,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-NE",
"detail": "region factor ×1.3",
"factor": 1.3,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=53 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=784 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=11000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=4 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 119508
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 124008
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 127008
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 138008
},
{
"step": "COVERAGE",
"code": "ROAD",
"detail": "+ ROAD $25",
"factor": null,
"amount_cents": 2500,
"running_cents": 140508
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 143008
},
{
"step": "FEES",
"code": "installment",
"detail": "+ fractional-pay surcharge",
"factor": null,
"amount_cents": 3600,
"running_cents": 146608
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 129015
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 126515
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 122720
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 116584
}
]
}Thanks, Eleanor — I found your auto policy (Evergreen tier, active through Jan 10, 2026).
Here's what Roadside Assistance (our "ROAD" coverage) would look like:
- Add-on cost: $25/year before discounts
- Your actual net cost: about $20.27/year after your discounts (Safe Driver, autopay, loyalty, etc.) are applied
- New annual premium: $1,165.84 (versus your current $1,145.57)
That covers towing and breakdown service — handy for those Maryland drives. Would you like me to go ahead and add it?
Customer
Yes, absolutely! That sounds perfect. Please go ahead and add it today.
Agent
46k in · 262 out · $0.10 · 17.0s⚙ update_coverages(POL-ne-auto-pref-p_auto, ["ROAD"])
{
"policy_id": "POL-ne-auto-pref-p_auto",
"add": [
"ROAD"
]
}{
"ok": true,
"changesets": [
{
"policy_coverages": {
"added": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD"
},
"row": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD",
"value": null,
"premium_contribution_cents": null
}
}
]
}
}
],
"note": "stored premium is now stale — call reprice_policy to recompute"
}⚙ reprice_policy(POL-ne-auto-pref-p_auto)
{
"policy_id": "POL-ne-auto-pref-p_auto"
}{
"ok": true,
"as_of": "2025-01-10",
"base_premium_cents": 146608,
"final_premium_cents": 116584,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-NE",
"detail": "region factor ×1.3",
"factor": 1.3,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=53 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=784 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=11000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=4 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 119508
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 124008
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 127008
},
{
"step": "COVERAGE",
"code": "ROAD",
"detail": "+ ROAD $25",
"factor": null,
"amount_cents": 2500,
"running_cents": 129508
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 140508
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 143008
},
{
"step": "FEES",
"code": "installment",
"detail": "+ fractional-pay surcharge",
"factor": null,
"amount_cents": 3600,
"running_cents": 146608
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 129015
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 126515
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 122720
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 116584
}
],
"changeset": {
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto"
},
"fields": {
"base_premium_cents": [
144108,
146608
],
"final_premium_cents": [
114557,
116584
],
"premium_breakdown": [
"[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-NE\", \"detail\": \"region factor \\u00d71.3\", \"factor\": 1.3, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=53 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=784 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=11000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=4 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 119508}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 124008}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 127008}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 138008}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 140508}, {\"step\": \"FEES\", \"code\": \"installment\", \"detail\": \"+ fractional-pay surcharge\", \"factor\": null, \"amount_cents\": 3600, \"running_cents\": 144108}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 126815}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 124315}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 120586}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 114557}]",
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]
}
}
]
}
}
}All set, Eleanor! Roadside Assistance has been added to your auto policy.
- New annual premium: $1,165.84 (up from $1,145.57 — about $20.27 more per year)
You're now covered for breakdowns on those Maryland trips. Is there anything else I can help you with?
Customer
No, that's all I needed. Thanks so much for your help!
Agent
37k in · 100 out · $0.04 · 8.5s⚙ end_conversation()
{}{
"ok": true,
"note": "Deliver your closing message now."
}Thanks again, Eleanor — have a great day!