roadside-add-execute
Grading criteriawhat this conversation was scored against
DB end-state
{
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto"
},
"fields": {
"base_premium_cents": [
144108,
146608
],
"final_premium_cents": [
114557,
116584
],
"premium_breakdown": [
"*",
"*"
]
},
"may_change": {
"rating_as_of": [
"*",
"*"
]
}
}
]
},
"policy_coverages": {
"added": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD"
},
"row": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD",
"value": "*",
"premium_contribution_cents": "*"
}
}
]
}
}Judge rubric
The rep (1) confirmed roadside assistance is available to add on her Evergreen-tier auto policy (per the tier guide it's included at Sequoia and an add-on below it — she qualifies); (2) gave her a concrete price — the $25/yr list price, the discount-adjusted true increase of about $20.27/yr, or the new annual total of about $1,165.84 are all acceptable; and (3) actually executed the addition on this call and told her so. Telling her roadside is unavailable on her tier (e.g. "Sequoia-only") is a fail — that confuses ROAD with the OEM rule. Deflecting the add to another team or process instead of performing it, or claiming it's done without writing it, is a fail. Quoting an interim estimate and then a different figure is sloppy but passable ONLY if the final stated increase or total is one of the correct figures above ($25/yr list, ~$20.27/yr true, or ~$1,165.84 total) — the final confirmed number is what she acts on.
Passedcustomer: Eleanor Whitfield · 9 turns · 49s · $0.19 · 162k tok in
Verdicts
DB end-statepassed
DB end-state matches the expected changeset.
Judge rubricpassed
judge: The rep gave the correct pricing figures ($25/yr list, $20.27/yr true increase, $1,165.84 new total), confirmed the add-on, and stated it was executed on the call, satisfying all rubric requirements.
Conversation
Agent
Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?
Customer
Hi there! I'm Eleanor Whitfield. I'd like to add roadside assistance to my auto policy. Can you tell me what that costs per year?
Agent
8,701 in · 79 out · $0.0071 · 2.5sHappy to help with that, Eleanor! First, I need to verify your identity. Could you please confirm your full name along with your date of birth and the email or phone number on file?
Customer
Sure. I'm Eleanor Whitfield, my date of birth is May 22, 1971, and my email on file is eleanor.whitfield@example.com.
Agent
65k in · 1,776 out · $0.10 · 28.8s⚙ query_db(SELECT cust_id, first_name, last_name, dob, email, phone, status FROM custome…)
{
"sql": "SELECT cust_id, first_name, last_name, dob, email, phone, status FROM customers WHERE lower(first_name)='eleanor' AND lower(last_name)='whitfield'"
}{
"rows": [
{
"cust_id": "CUST-ne-auto-pref",
"first_name": "Eleanor",
"last_name": "Whitfield",
"dob": "1971-05-22",
"email": "eleanor.whitfield@example.com",
"phone": null,
"status": "CUSTOMER"
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT policy_id, line, tier_id, status, effective_date, expiration_date, fin…)
{
"sql": "SELECT policy_id, line, tier_id, status, effective_date, expiration_date, final_premium_cents, rating_as_of FROM policies WHERE cust_id='CUST-ne-auto-pref' AND line='AUTO'"
}{
"rows": [
{
"policy_id": "POL-ne-auto-pref-p_auto",
"line": "AUTO",
"tier_id": "AUTO:EVERGREEN",
"status": "ACTIVE",
"effective_date": "2025-01-10",
"expiration_date": "2026-01-10",
"final_premium_cents": 114557,
"rating_as_of": "2025-01-10"
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT coverage_id, code, label, kind, unit, notes FROM coverages WHERE line=…)
{
"sql": "SELECT coverage_id, code, label, kind, unit, notes FROM coverages WHERE line='AUTO' AND (lower(label) LIKE '%roadside%' OR code LIKE '%RS%' OR code LIKE '%ROAD%' OR lower(notes) LIKE '%roadside%')"
}{
"rows": [
{
"coverage_id": "AUTO:ROAD",
"code": "ROAD",
"label": "Roadside Assistance",
"kind": "flag",
"unit": "bool",
"notes": "Included at Sequoia; add-on elsewhere."
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT pc.coverage_id, c.code, c.label, pc.value FROM policy_coverages pc JOI…)
{
"sql": "SELECT pc.coverage_id, c.code, c.label, pc.value FROM policy_coverages pc JOIN coverages c ON c.coverage_id=pc.coverage_id WHERE pc.policy_id='POL-ne-auto-pref-p_auto'"
}{
"rows": [
{
"coverage_id": "AUTO:BI",
"code": "BI",
"label": "Bodily Injury Liability",
"value": "10000000/30000000"
},
{
"coverage_id": "AUTO:COLL",
"code": "COLL",
"label": "Collision",
"value": "50000"
},
{
"coverage_id": "AUTO:COMP",
"code": "COMP",
"label": "Comprehensive",
"value": "50000"
},
{
"coverage_id": "AUTO:MED",
"code": "MED",
"label": "Medical Payments",
"value": "500000"
},
{
"coverage_id": "AUTO:PD",
"code": "PD",
"label": "Property Damage Liability",
"value": "10000000"
},
{
"coverage_id": "AUTO:RENT_REIMB",
"code": "RENT_REIMB",
"label": "Rental Reimbursement",
"value": "90000"
},
{
"coverage_id": "AUTO:UMUIM",
"code": "UMUIM",
"label": "Uninsured/Underinsured Motorist",
"value": "10000000/30000000"
}
],
"row_count": 7,
"truncated": false
}⚙ query_db(SELECT rule_id, line, tier_id, coverage_id, state, effect, condition, effecti…)
{
"sql": "SELECT rule_id, line, tier_id, coverage_id, state, effect, condition, effective_start, effective_end, reason_doc, notes FROM eligibility_rules WHERE coverage_id='AUTO:ROAD' OR (line='AUTO' AND coverage_id IS NULL)"
}{
"rows": [
{
"rule_id": "ELIG-NY-AUTO-SAPLING",
"line": "AUTO",
"tier_id": "AUTO:SAPLING",
"coverage_id": null,
"state": "NY",
"effect": "DENY",
"condition": null,
"effective_start": null,
"effective_end": null,
"reason_doc": "KB-NE-MIN-LIMITS",
"notes": "NY minimum BI/PD exceeds Sapling limits -> Sapling auto ineligible."
},
{
"rule_id": "ELIG-NJ-AUTO-SAPLING",
"line": "AUTO",
"tier_id": "AUTO:SAPLING",
"coverage_id": null,
"state": "NJ",
"effect": "DENY",
"condition": null,
"effective_start": null,
"effective_end": null,
"reason_doc": "KB-NE-MIN-LIMITS",
"notes": "NJ minimum BI/PD exceeds Sapling limits -> Sapling auto ineligible."
},
{
"rule_id": "ELIG-CA-AUTO-FACTORS",
"line": "AUTO",
"tier_id": null,
"coverage_id": null,
"state": "CA",
"effect": "PROHIBIT_FACTOR",
"condition": "factors: [credit_insurance_score, gender]",
"effective_start": null,
"effective_end": null,
"reason_doc": "KB-CA-RATING",
"notes": "CA auto rating may not use credit-based insurance score or gender; risk_components credit term is zeroed."
}
],
"row_count": 3,
"truncated": false
}⚙ price_check(POL-ne-auto-pref-p_auto)
{
"policy_id": "POL-ne-auto-pref-p_auto"
}{
"as_of": "2025-01-10",
"facts": {
"line": "AUTO",
"tier": "EVERGREEN",
"region": "R-NE",
"state": "NJ",
"term_months": 12,
"peico_risk": 784,
"age": 53,
"billing_plan": "AUTOPAY_MONTHLY",
"autopay": true,
"paperless": true,
"loyalty_tier": "Timber",
"status": "CUSTOMER",
"has_bundle": false,
"active_lines": 1,
"is_new_first_policy": false,
"promo_code": null,
"coverages": [
"MED",
"RENT_REIMB",
"UMUIM"
],
"driver_age": 53,
"annual_miles": 11000,
"vehicle_age": 4,
"incidents_5yr": 0,
"exposure_count": 1
},
"base_premium_cents": 144108,
"final_premium_cents": 114557,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-NE",
"detail": "region factor ×1.3",
"factor": 1.3,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=53 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=784 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=11000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=4 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 119508
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 124008
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 127008
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 138008
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 140508
},
{
"step": "FEES",
"code": "installment",
"detail": "+ fractional-pay surcharge",
"factor": null,
"amount_cents": 3600,
"running_cents": 144108
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 126815
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 124315
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 120586
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 114557
}
]
}⚙ quote({"line":"AUTO","tier":"EVERGREEN","region":"R-NE","state":"NJ","term_months":…)
{
"facts": {
"line": "AUTO",
"tier": "EVERGREEN",
"region": "R-NE",
"state": "NJ",
"term_months": 12,
"peico_risk": 784,
"age": 53,
"billing_plan": "AUTOPAY_MONTHLY",
"autopay": true,
"paperless": true,
"loyalty_tier": "Timber",
"status": "CUSTOMER",
"has_bundle": false,
"active_lines": 1,
"is_new_first_policy": false,
"promo_code": null,
"coverages": [
"MED",
"RENT_REIMB",
"UMUIM",
"ROAD"
],
"driver_age": 53,
"annual_miles": 11000,
"vehicle_age": 4,
"incidents_5yr": 0,
"exposure_count": 1
},
"as_of": "2025-01-10"
}{
"as_of": "2025-01-10",
"base_premium_cents": 146608,
"final_premium_cents": 116584,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-NE",
"detail": "region factor ×1.3",
"factor": 1.3,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=53 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=784 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=11000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=4 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 119508
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 124008
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 127008
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 138008
},
{
"step": "COVERAGE",
"code": "ROAD",
"detail": "+ ROAD $25",
"factor": null,
"amount_cents": 2500,
"running_cents": 140508
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 143008
},
{
"step": "FEES",
"code": "installment",
"detail": "+ fractional-pay surcharge",
"factor": null,
"amount_cents": 3600,
"running_cents": 146608
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 129015
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 126515
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 122720
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 116584
}
]
}Here's the breakdown, Eleanor:
Roadside Assistance carries a $25/year add-on charge. Because it flows through your discounts (safe driver, autopay, loyalty), the net effect on your annual premium is about $20.27:
- Current annual premium: $1,145.57
- With Roadside Assistance added: $1,165.84
Would you like me to go ahead and add it to your policy?
Customer
Yes, absolutely! That sounds great. Please go ahead and add it today.
Agent
49k in · 264 out · $0.05 · 7.2s⚙ update_coverages(POL-ne-auto-pref-p_auto, ["ROAD"])
{
"policy_id": "POL-ne-auto-pref-p_auto",
"add": [
"ROAD"
]
}{
"ok": true,
"changesets": [
{
"policy_coverages": {
"added": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD"
},
"row": {
"policy_id": "POL-ne-auto-pref-p_auto",
"coverage_id": "AUTO:ROAD",
"value": null,
"premium_contribution_cents": null
}
}
]
}
}
],
"note": "stored premium is now stale — call reprice_policy to recompute"
}⚙ reprice_policy(POL-ne-auto-pref-p_auto)
{
"policy_id": "POL-ne-auto-pref-p_auto"
}{
"ok": true,
"as_of": "2025-01-10",
"base_premium_cents": 146608,
"final_premium_cents": 116584,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-NE",
"detail": "region factor ×1.3",
"factor": 1.3,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=53 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 149760
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=784 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=11000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=4 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 125798
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 119508
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 124008
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 127008
},
{
"step": "COVERAGE",
"code": "ROAD",
"detail": "+ ROAD $25",
"factor": null,
"amount_cents": 2500,
"running_cents": 129508
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 140508
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 143008
},
{
"step": "FEES",
"code": "installment",
"detail": "+ fractional-pay surcharge",
"factor": null,
"amount_cents": 3600,
"running_cents": 146608
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 129015
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 126515
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 122720
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 116584
}
],
"changeset": {
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-ne-auto-pref-p_auto"
},
"fields": {
"base_premium_cents": [
144108,
146608
],
"final_premium_cents": [
114557,
116584
],
"premium_breakdown": [
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"[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-NE\", \"detail\": \"region factor \\u00d71.3\", \"factor\": 1.3, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=53 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=784 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=11000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=4 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 119508}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 124008}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 127008}, {\"step\": \"COVERAGE\", \"code\": \"ROAD\", \"detail\": \"+ ROAD $25\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 129508}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 140508}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 143008}, {\"step\": \"FEES\", \"code\": \"installment\", \"detail\": \"+ fractional-pay surcharge\", \"factor\": null, \"amount_cents\": 3600, \"running_cents\": 146608}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 129015}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 126515}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 122720}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 116584}]"
]
}
}
]
}
}
}All done, Eleanor! ✅ Roadside Assistance is now on your auto policy, and your premium has been updated:
- New annual premium: $1,165.84 (up from $1,145.57)
Is there anything else I can help you with?
Customer
No, that's perfect. Thank you so much for your help!
Agent
39k in · 105 out · $0.02 · 4.8s⚙ end_conversation()
{}{
"ok": true,
"note": "Deliver your closing message now."
}Have a wonderful day, Eleanor!