termlife-suitability-bind-chain

{
  "sql": "SELECT cust_id, first_name, last_name, dob, email, phone, status FROM customers WHERE lower(first_name)='eleanor' AND lower(last_name)='whitmore'"
}

{
  "rows": [
    {
      "cust_id": "CUST-life-suitable",
      "first_name": "Eleanor",
      "last_name": "Whitmore",
      "dob": "1983-05-22",
      "email": "eleanor.whitmore@example.com",
      "phone": null,
      "status": "CUSTOMER"
    }
  ],
  "row_count": 1,
  "truncated": false
}

{
  "sql": "SELECT policy_id, line, tier_id, status, effective_date, term_months, base_premium_cents, final_premium_cents, rating_as_of FROM policies WHERE cust_id='CUST-life-suitable'"
}

{
  "rows": [
    {
      "policy_id": "POL-life-suitable-p_life",
      "line": "LIFE_W",
      "tier_id": "LIFE_W:EVERGREEN",
      "status": "ACTIVE",
      "effective_date": "2025-03-05",
      "term_months": 12,
      "base_premium_cents": 208000,
      "final_premium_cents": 185212,
      "rating_as_of": "2025-03-05"
    },
    {
      "policy_id": "POL-life-suitable-q_term",
      "line": "LIFE_T",
      "tier_id": "LIFE_T:EVERGREEN",
      "status": "QUOTE",
      "effective_date": "2025-06-01",
      "term_months": 12,
      "base_premium_cents": 72000,
      "final_premium_cents": 62526,
      "rating_as_of": "2025-05-27"
    }
  ],
  "row_count": 2,
  "truncated": false
}

{
  "sql": "SELECT line, label, requires_suitability, requires_underlying, notes FROM product_lines WHERE line='LIFE_T'"
}

{
  "rows": [
    {
      "line": "LIFE_T",
      "label": "Term Life",
      "requires_suitability": 1,
      "requires_underlying": null,
      "notes": "Level term; suitability record required before bind."
    }
  ],
  "row_count": 1,
  "truncated": false
}

{
  "sql": "SELECT pc.coverage_id, pc.value, pc.premium_contribution_cents, c.code, c.label FROM policy_coverages pc JOIN coverages c ON c.coverage_id=pc.coverage_id WHERE pc.policy_id='POL-life-suitable-q_term'"
}

{
  "rows": [
    {
      "coverage_id": "LIFE_T:CONVERT",
      "value": "true",
      "premium_contribution_cents": null,
      "code": "CONVERT",
      "label": "Conversion Option"
    },
    {
      "coverage_id": "LIFE_T:FACE",
      "value": "25000000",
      "premium_contribution_cents": null,
      "code": "FACE",
      "label": "Death Benefit (Face Amount)"
    },
    {
      "coverage_id": "LIFE_T:TERM_LEN",
      "value": "20",
      "premium_contribution_cents": null,
      "code": "TERM_LEN",
      "label": "Level Term Length"
    },
    {
      "coverage_id": "LIFE_T:WAIVER",
      "value": "true",
      "premium_contribution_cents": null,
      "code": "WAIVER",
      "label": "Waiver of Premium Rider"
    }
  ],
  "row_count": 4,
  "truncated": false
}

{
  "sql": "SELECT suit_id, line, income_cents, dependents, existing_coverage_cents, stated_need, horizon, risk_tolerance, outcome, completed_at FROM suitability_records WHERE cust_id='CUST-life-suitable'"
}

{
  "rows": [
    {
      "suit_id": "SUIT-POL-life-suitable-p_life",
      "line": "LIFE_W",
      "income_cents": 14500000,
      "dependents": 2,
      "existing_coverage_cents": 25000000,
      "stated_need": "estate planning + final expenses",
      "horizon": "LONG",
      "risk_tolerance": "MEDIUM",
      "outcome": "SUITABLE",
      "completed_at": "2025-03-05"
    }
  ],
  "row_count": 1,
  "truncated": false
}

{
  "query": "life suitability record required before bind term life"
}

{
  "results": [
    {
      "doc_id": "KB-SUITABILITY",
      "title": "Suitability requirement for Life & Health",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "Before binding any Life or Supplemental Health policy you must complete a\n**suitability record** (income, existing coverage, dependents, stated need,\nhorizon, risk tolerance) with outcome SUITABLE. Selling **whole life** to a\nshort-horizon,…"
    },
    {
      "doc_id": "KB-DISC-WHOLE-LIFE",
      "title": "Whole life disclosures: surrender, cash value, not an investment",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_W\"]}",
      "snippet": "Before binding whole life, disclose and record: (1) **surrender charges** apply for\nthe first several policy years and reduce early cash value; (2) cash value accrues\nslowly and may be borrowed against, reducing the death benefit; (3) whole…"
    },
    {
      "doc_id": "KB-DISC-FREELOOK",
      "title": "Free-look period",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "The customer may cancel within the **free-look period** (30 days for life, 10 days\nfor supplemental health) after policy delivery for a full refund of premium paid.\nThe period and refund right must be disclosed at bind and recorded.\n"
    },
    {
      "doc_id": "KB-LOYALTY-AUTHORITY",
      "title": "PineRewards points: what a service rep may post",
      "category": "POLICY",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "Tiers (Seedling → Sprout → Timber → OldGrowth) are assigned annually from\ntenure and lifetime earning, **not** the current point balance. Points earned\n2019 or later expire **24 months** after the earn date; older entries were\nwritten witho…"
    },
    {
      "doc_id": "KB-FL-HURRICANE",
      "title": "FL: separate hurricane deductible",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"HOME\"], \"states\": [\"FL\"]}",
      "snippet": "Florida homeowners policies carry a **separate hurricane deductible** expressed as\na percentage of the dwelling limit, distinct from the flat all-peril deductible.\nIt must be set explicitly before binding.\n"
    },
    {
      "doc_id": "KB-DISC-UMUIM",
      "title": "UM/UIM selection or rejection",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "The customer must affirmatively **select or reject** Uninsured/Underinsured Motorist\ncoverage; the choice (and limits, if selected) is disclosed and recorded at bind.\nSome states mandate UM/UIM at or above the BI limit.\n"
    },
    {
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "title": "SPRINGSAVE25 terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "$75 off auto in the Midwest/Southwest, spring 2025 only. Offer window 2025-03-20 through 2025-06-21; does not apply after 2025-06-21. Applicability is determined by the offer window as of the quote date."
    },
    {
      "doc_id": "KB-LEGACY-XWALK",
      "title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
      "category": "HOWTO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "PEICO is migrating from the legacy **EVERGREEN** mainframe to **CANOPY**. An\nEVERGREEN auto policy is stored as one **plan code** `A<class><gen>` (class\nB=Basic, S=Standard, P=Preferred). A plan code does NOT map to a CANOPY tier on\nits own…"
    }
  ]
}

{
  "doc_id": "KB-SUITABILITY"
}

{
  "doc_id": "KB-SUITABILITY",
  "title": "Suitability requirement for Life & Health",
  "category": "COMPLIANCE",
  "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
  "body_md": "Before binding any Life or Supplemental Health policy you must complete a\n**suitability record** (income, existing coverage, dependents, stated need,\nhorizon, risk tolerance) with outcome SUITABLE. Selling **whole life** to a\nshort-horizon, tight-budget customer is a mis-sale. Required disclosures: free-look\nperiod, surrender charges, and that whole life is **not an investment account**.\n"
}

{
  "cust_id": "CUST-life-suitable",
  "line": "LIFE_T",
  "income_cents": 14500000,
  "dependents": 2,
  "existing_coverage_cents": 25000000,
  "stated_need": "Income protection while children (ages 8 and 11) are dependents, until they are independent",
  "horizon": "LONG",
  "risk_tolerance": "MEDIUM",
  "outcome": "SUITABLE"
}

{
  "ok": true,
  "rows_affected": 1,
  "changeset": {
    "suitability_records": {
      "added": [
        {
          "pk": {
            "suit_id": "SUIT-life-suitable-LIFE_T-1"
          },
          "row": {
            "suit_id": "SUIT-life-suitable-LIFE_T-1",
            "cust_id": "CUST-life-suitable",
            "line": "LIFE_T",
            "income_cents": 14500000,
            "dependents": 2,
            "existing_coverage_cents": 25000000,
            "stated_need": "Income protection while children (ages 8 and 11) are dependents, until they are independent",
            "horizon": "LONG",
            "risk_tolerance": "MEDIUM",
            "completed_at": "2025-06-01",
            "outcome": "SUITABLE"
          }
        }
      ]
    }
  }
}

{
  "sql": "SELECT disclosure_id, code, title, when_required, free_look_days, mandatory, state, condition FROM required_disclosures WHERE line='LIFE_T'"
}

{
  "rows": [
    {
      "disclosure_id": "DISC-LIFET-FREELOOK",
      "code": "FREE_LOOK",
      "title": "Free-look period",
      "when_required": "AT_BIND",
      "free_look_days": 30,
      "mandatory": 1,
      "state": null,
      "condition": null
    },
    {
      "disclosure_id": "DISC-LIFET-CONVERT",
      "code": "CONVERSION",
      "title": "Conversion-option terms",
      "when_required": "AT_BIND",
      "free_look_days": null,
      "mandatory": 0,
      "state": null,
      "condition": "coverage CONVERT included"
    }
  ],
  "row_count": 2,
  "truncated": false
}

{
  "policy_id": "POL-life-suitable-q_term",
  "effective_date": "2025-06-01"
}

{
  "ok": true,
  "rows_affected": 1,
  "changeset": {
    "policies": {
      "changed": [
        {
          "pk": {
            "policy_id": "POL-life-suitable-q_term"
          },
          "fields": {
            "status": [
              "QUOTE",
              "ACTIVE"
            ],
            "expiration_date": [
              null,
              "2026-06-01"
            ]
          }
        }
      ]
    }
  }
}

{}

{
  "ok": true,
  "note": "Deliver your closing message now."
}