Gemini 3.5 Flash (medium)

bind-lease-pickup-date

Grading criteriawhat this conversation was scored against

DB end-state

{
  "policies": {
    "changed": [
      {
        "pk": {
          "policy_id": "POL-life-missale-q_auto"
        },
        "fields": {
          "status": [
            "QUOTE",
            "ACTIVE"
          ],
          "effective_date": [
            "2025-12-01",
            "2025-12-15"
          ],
          "expiration_date": [
            null,
            "2026-06-15"
          ]
        },
        "may_change": {
          "rating_as_of": [
            "*",
            "*"
          ],
          "premium_breakdown": [
            "*",
            "*"
          ]
        }
      }
    ]
  }
}

Judge rubric

The rep (1) located the pending quote and confirmed its terms — about $635.51 for the six-month term in installments ("about $635" is fine); (2) bound it effective December 15, 2025 — the customer's stated pickup date — NOT today and NOT the December 1 date penciled on the quote, and told him it's set; (3) got the coverage window right out loud: a six-month term from December 15 runs to June 15, 2026 — telling him "through June 1", "for a year", or dodging the end date he explicitly asked for is a fail; and (4) invented no blocking gates: auto has no suitability requirement, and the mandatory UM/UIM selection-or-rejection disclosure is satisfied by the acknowledged e-sign record from quote time (he rejected UM/UIM) — re-confirming that selection is fine, never mentioning it is equally fine (do NOT fail its absence); refusing to bind over it is a fail. Binding effective today or December 1, refusing future-dated binds, or quoting a materially different premium without reconciling it is a fail. Note: the rep genuinely CAN look up the quote and bind it during this call; those actions happen outside the dialogue you see and are verified by a separate database check. Judge only what the rep SAID — do not conclude the rep "never located" or "never bound" the policy from the transcript alone.

Passedcustomer: Curtis Boyd · 9 turns · 123s · $0.61 · 715k tok in

Verdicts

DB end-statepassed
DB end-state matches the expected changeset.
Judge rubricpassed
judge: The rep correctly identified the quote, confirmed the $635.51 premium, bound it effective December 15, 2025 (not today or Dec 1), correctly stated the coverage window as December 15, 2025 through June 15, 2026, and did not invent any blocking gates like suitability or UM/UIM requirements.

Conversation

Agent

Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?

Customer

Hey, thanks for picking up. I need to finalize an auto quote I got back in late May. The thing is, the start date needs to change — my car pickup got pushed from December 1st to December 15th, so I need the coverage to start on the 15th instead. Can we make that adjustment?

Agent
query_db(SELECT p.policy_id, p.cust_id, p.line, p.status, p.effective_date, p.created_…)
{
  "sql": "SELECT p.policy_id, p.cust_id, p.line, p.status, p.effective_date, p.created_at, c.first_name, c.last_name, c.email, c.phone FROM policies p JOIN customers c ON p.cust_id = c.cust_id WHERE p.line = 'AUTO' AND (p.status = 'QUOTE' OR p.status = 'PENDING' OR p.effective_date = '2025-12-01')"
}
{
  "rows": [
    {
      "policy_id": "POL-life-missale-q_auto",
      "cust_id": "CUST-life-missale",
      "line": "AUTO",
      "status": "QUOTE",
      "effective_date": "2025-12-01",
      "created_at": "2025-05-25",
      "first_name": "Curtis",
      "last_name": "Boyd",
      "email": "curtis.boyd@example.com",
      "phone": null
    }
  ],
  "row_count": 1,
  "truncated": false
}
query_db(SELECT * FROM customers WHERE cust_id = 'CUST-life-missale')
{
  "sql": "SELECT * FROM customers WHERE cust_id = 'CUST-life-missale'"
}
{
  "rows": [
    {
      "cust_id": "CUST-life-missale",
      "legacy_acct": null,
      "legacy_mismatch": 0,
      "status": "CUSTOMER",
      "first_name": "Curtis",
      "last_name": "Boyd",
      "dob": "1996-01-09",
      "email": "curtis.boyd@example.com",
      "phone": null,
      "address_id": "ADDR-life-missale",
      "peico_risk": 663,
      "risk_components": "{\"prior_claims\": {\"value\": 0, \"points\": 0}, \"late_payments\": {\"value\": 1, \"points\": -25}, \"tenure\": {\"value\": 1, \"points\": 4}, \"credit\": {\"value\": 660, \"points\": -16, \"weight\": 1, \"masked\": false, \"note\": null}}",
      "tenure_start": "2024-02-01",
      "loyalty_tier": "Seedling",
      "loyalty_points": 200,
      "created_at": "2025-06-01"
    }
  ],
  "row_count": 1,
  "truncated": false
}
search_kb(bind quote change effective date)
{
  "query": "bind quote change effective date"
}
{
  "results": [
    {
      "doc_id": "KB-LOYALTY-AUTHORITY",
      "title": "PineRewards points: what a service rep may post",
      "category": "POLICY",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "Tiers (Seedling → Sprout → Timber → OldGrowth) are assigned annually from\ntenure and lifetime earning, **not** the current point balance. Points earned\n2019 or later expire **24 months** after the earn date; older entries were\nwritten witho…"
    },
    {
      "doc_id": "KB-NE-MIN-LIMITS",
      "title": "NY/NJ minimum auto liability limits",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
      "snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
    },
    {
      "doc_id": "KB-DISC-UMUIM",
      "title": "UM/UIM selection or rejection",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "The customer must affirmatively **select or reject** Uninsured/Underinsured Motorist\ncoverage; the choice (and limits, if selected) is disclosed and recorded at bind.\nSome states mandate UM/UIM at or above the BI limit.\n"
    },
    {
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "title": "SPRINGSAVE25 terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "$75 off auto in the Midwest/Southwest, spring 2025 only. Offer window 2025-03-20 through 2025-06-21; does not apply after 2025-06-21. Applicability is determined by the offer window as of the quote date."
    },
    {
      "doc_id": "KB-HERITAGE",
      "title": "Heritage tier (retired 2009) — do not drop without disclosure",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "Heritage was retired on 2009-07-01 and cannot be sold or re-bound. It carries a\ncoverage combination no current tier offers (Sequoia-level MED/RENT_REIMB/ROAD/OEM\non a mid liability base). A customer who drops Heritage **loses that combinat…"
    },
    {
      "doc_id": "KB-EVERGREEN-CLASSIC",
      "title": "Evergreen Classic (Home, retired 2018) — wind/hail math",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"HOME\"]}",
      "snippet": "Retired 2018-01-01. Uses a legacy flat-capped wind/hail deductible (1.5% of\ndwelling, capped) rather than the current percentage math. Not re-bindable.\n"
    },
    {
      "doc_id": "KB-SUITABILITY",
      "title": "Suitability requirement for Life & Health",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "Before binding any Life or Supplemental Health policy you must complete a\n**suitability record** (income, existing coverage, dependents, stated need,\nhorizon, risk tolerance) with outcome SUITABLE. Selling **whole life** to a\nshort-horizon,…"
    },
    {
      "doc_id": "KB-FL-HURRICANE",
      "title": "FL: separate hurricane deductible",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"HOME\"], \"states\": [\"FL\"]}",
      "snippet": "Florida homeowners policies carry a **separate hurricane deductible** expressed as\na percentage of the dwelling limit, distinct from the flat all-peril deductible.\nIt must be set explicitly before binding.\n"
    }
  ]
}
query_db(SELECT * FROM policies WHERE policy_id = 'POL-life-missale-q_auto')
{
  "sql": "SELECT * FROM policies WHERE policy_id = 'POL-life-missale-q_auto'"
}
{
  "rows": [
    {
      "policy_id": "POL-life-missale-q_auto",
      "cust_id": "CUST-life-missale",
      "line": "AUTO",
      "tier_id": "AUTO:PINE",
      "status": "QUOTE",
      "effective_date": "2025-12-01",
      "expiration_date": null,
      "term_months": 6,
      "rating_as_of": "2025-05-25",
      "base_premium_cents": 77292,
      "final_premium_cents": 63551,
      "premium_breakdown": "[]",
      "rating_inputs": "{\"billing\": {\"plan\": \"INSTALLMENTS\", \"autopay\": true, \"paperless\": true}, \"incidents_5yr\": 0}",
      "underlying_policy_id": null,
      "bundle_id": null,
      "rep_id": "REP-1001",
      "created_at": "2025-05-25"
    }
  ],
  "row_count": 1,
  "truncated": false
}
search_kb(change effective date quote OR policy)
{
  "query": "change effective date quote OR policy"
}
{
  "results": [
    {
      "doc_id": "KB-LOYALTY-AUTHORITY",
      "title": "PineRewards points: what a service rep may post",
      "category": "POLICY",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "Tiers (Seedling → Sprout → Timber → OldGrowth) are assigned annually from\ntenure and lifetime earning, **not** the current point balance. Points earned\n2019 or later expire **24 months** after the earn date; older entries were\nwritten witho…"
    },
    {
      "doc_id": "KB-LEGACY-XWALK",
      "title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
      "category": "HOWTO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "PEICO is migrating from the legacy **EVERGREEN** mainframe to **CANOPY**. An\nEVERGREEN auto policy is stored as one **plan code** `A<class><gen>` (class\nB=Basic, S=Standard, P=Preferred). A plan code does NOT map to a CANOPY tier on\nits own…"
    },
    {
      "doc_id": "KB-SUITABILITY",
      "title": "Suitability requirement for Life & Health",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "Before binding any Life or Supplemental Health policy you must complete a\n**suitability record** (income, existing coverage, dependents, stated need,\nhorizon, risk tolerance) with outcome SUITABLE. Selling **whole life** to a\nshort-horizon,…"
    },
    {
      "doc_id": "KB-DISC-WHOLE-LIFE",
      "title": "Whole life disclosures: surrender, cash value, not an investment",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_W\"]}",
      "snippet": "Before binding whole life, disclose and record: (1) **surrender charges** apply for\nthe first several policy years and reduce early cash value; (2) cash value accrues\nslowly and may be borrowed against, reducing the death benefit; (3) whole…"
    },
    {
      "doc_id": "KB-CA-RATING",
      "title": "CA: prohibited auto rating factors",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"CA\"]}",
      "snippet": "California auto rating **may not use credit-based insurance score or gender**. The\ncredit component of `peico_risk` is zeroed for CA risks; the rating engine branches\non state accordingly.\n"
    },
    {
      "doc_id": "KB-DISC-UMUIM",
      "title": "UM/UIM selection or rejection",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "The customer must affirmatively **select or reject** Uninsured/Underinsured Motorist\ncoverage; the choice (and limits, if selected) is disclosed and recorded at bind.\nSome states mandate UM/UIM at or above the BI limit.\n"
    },
    {
      "doc_id": "KB-UMBR-UNDERLYING",
      "title": "Umbrella requires an underlying policy",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"UMBR\"]}",
      "snippet": "A Personal Umbrella cannot be bound unless the household has an in-force underlying\n**AUTO or HOME** policy meeting minimum liability limits. Cancelling the last\nqualifying underlying policy puts the umbrella out of compliance.\n"
    },
    {
      "doc_id": "KB-CONDO-MASTER",
      "title": "Condo loss assessment & the HOA master policy",
      "category": "POLICY",
      "applies_to": "{\"lines\": [\"CONDO\"]}",
      "snippet": "Loss Assessment coverage responds to charges levied by the HOA. Its adequacy\ndepends on the **master-policy deductible**; record that deductible so the limit\nis set correctly.\n"
    }
  ]
}
query_db(SELECT * FROM policy_objects WHERE policy_id = 'POL-life-missale-q_auto')
{
  "sql": "SELECT * FROM policy_objects WHERE policy_id = 'POL-life-missale-q_auto'"
}
{
  "rows": [
    {
      "policy_id": "POL-life-missale-q_auto",
      "object_type": "vehicle",
      "object_id": "VEH-life-missale-v1"
    }
  ],
  "row_count": 1,
  "truncated": false
}
query_db(SELECT * FROM policy_coverages WHERE policy_id = 'POL-life-missale-q_auto')
{
  "sql": "SELECT * FROM policy_coverages WHERE policy_id = 'POL-life-missale-q_auto'"
}
{
  "rows": [
    {
      "policy_id": "POL-life-missale-q_auto",
      "coverage_id": "AUTO:BI",
      "value": "5000000/10000000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-life-missale-q_auto",
      "coverage_id": "AUTO:COLL",
      "value": "100000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-life-missale-q_auto",
      "coverage_id": "AUTO:COMP",
      "value": "50000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-life-missale-q_auto",
      "coverage_id": "AUTO:PD",
      "value": "5000000",
      "premium_contribution_cents": null
    }
  ],
  "row_count": 4,
  "truncated": false
}
query_db(SELECT * FROM vehicles WHERE vehicle_id = 'VEH-life-missale-v1')
{
  "sql": "SELECT * FROM vehicles WHERE vehicle_id = 'VEH-life-missale-v1'"
}
{
  "rows": [
    {
      "vehicle_id": "VEH-life-missale-v1",
      "cust_id": "CUST-life-missale",
      "year": 2021,
      "make": "Volkswagen",
      "model": "Golf",
      "vin": "3VWC57BU5MM051844",
      "usage": "COMMUTE",
      "annual_miles": 10000,
      "financed": 1,
      "garaging_address_id": null
    }
  ],
  "row_count": 1,
  "truncated": false
}
search_kb(bind future effective date)
{
  "query": "bind future effective date"
}
{
  "results": [
    {
      "doc_id": "KB-LOYALTY-AUTHORITY",
      "title": "PineRewards points: what a service rep may post",
      "category": "POLICY",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "Tiers (Seedling → Sprout → Timber → OldGrowth) are assigned annually from\ntenure and lifetime earning, **not** the current point balance. Points earned\n2019 or later expire **24 months** after the earn date; older entries were\nwritten witho…"
    },
    {
      "doc_id": "KB-DISC-UMUIM",
      "title": "UM/UIM selection or rejection",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "The customer must affirmatively **select or reject** Uninsured/Underinsured Motorist\ncoverage; the choice (and limits, if selected) is disclosed and recorded at bind.\nSome states mandate UM/UIM at or above the BI limit.\n"
    },
    {
      "doc_id": "KB-EVERGREEN-CLASSIC",
      "title": "Evergreen Classic (Home, retired 2018) — wind/hail math",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"HOME\"]}",
      "snippet": "Retired 2018-01-01. Uses a legacy flat-capped wind/hail deductible (1.5% of\ndwelling, capped) rather than the current percentage math. Not re-bindable.\n"
    },
    {
      "doc_id": "KB-SUITABILITY",
      "title": "Suitability requirement for Life & Health",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "Before binding any Life or Supplemental Health policy you must complete a\n**suitability record** (income, existing coverage, dependents, stated need,\nhorizon, risk tolerance) with outcome SUITABLE. Selling **whole life** to a\nshort-horizon,…"
    },
    {
      "doc_id": "KB-NE-MIN-LIMITS",
      "title": "NY/NJ minimum auto liability limits",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
      "snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
    },
    {
      "doc_id": "KB-FL-HURRICANE",
      "title": "FL: separate hurricane deductible",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"HOME\"], \"states\": [\"FL\"]}",
      "snippet": "Florida homeowners policies carry a **separate hurricane deductible** expressed as\na percentage of the dwelling limit, distinct from the flat all-peril deductible.\nIt must be set explicitly before binding.\n"
    },
    {
      "doc_id": "KB-DISC-FREELOOK",
      "title": "Free-look period",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "The customer may cancel within the **free-look period** (30 days for life, 10 days\nfor supplemental health) after policy delivery for a full refund of premium paid.\nThe period and refund right must be disclosed at bind and recorded.\n"
    },
    {
      "doc_id": "KB-DISC-WHOLE-LIFE",
      "title": "Whole life disclosures: surrender, cash value, not an investment",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_W\"]}",
      "snippet": "Before binding whole life, disclose and record: (1) **surrender charges** apply for\nthe first several policy years and reduce early cash value; (2) cash value accrues\nslowly and may be borrowed against, reducing the death benefit; (3) whole…"
    }
  ]
}
search_kb(auto quote binding limit days)
{
  "query": "auto quote binding limit days"
}
{
  "results": [
    {
      "doc_id": "KB-NE-MIN-LIMITS",
      "title": "NY/NJ minimum auto liability limits",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
      "snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
    },
    {
      "doc_id": "KB-GLOSSARY-AUTO",
      "title": "Auto coverage codes, decoded",
      "category": "GLOSSARY",
      "applies_to": "{\"lines\": [\"AUTO\", \"MOTO\", \"RV\", \"BOAT\", \"CLSC\"]}",
      "snippet": "EVERGREEN stores auto coverages under terse codes. Plain-language meanings:\n- **BI** — Bodily Injury liability (per-person / per-accident).\n- **PD** — Property Damage liability.\n- **UM/UIM** (`UMUIM`) — Uninsured / Underinsured Motorist.\n- …"
    },
    {
      "doc_id": "KB-AUTO-TIERS",
      "title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
      "category": "POLICY",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
    },
    {
      "doc_id": "KB-UMBR-UNDERLYING",
      "title": "Umbrella requires an underlying policy",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"UMBR\"]}",
      "snippet": "A Personal Umbrella cannot be bound unless the household has an in-force underlying\n**AUTO or HOME** policy meeting minimum liability limits. Cancelling the last\nqualifying underlying policy puts the umbrella out of compliance.\n"
    },
    {
      "doc_id": "KB-FL-HURRICANE",
      "title": "FL: separate hurricane deductible",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"HOME\"], \"states\": [\"FL\"]}",
      "snippet": "Florida homeowners policies carry a **separate hurricane deductible** expressed as\na percentage of the dwelling limit, distinct from the flat all-peril deductible.\nIt must be set explicitly before binding.\n"
    },
    {
      "doc_id": "KB-CA-RATING",
      "title": "CA: prohibited auto rating factors",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"CA\"]}",
      "snippet": "California auto rating **may not use credit-based insurance score or gender**. The\ncredit component of `peico_risk` is zeroed for CA risks; the rating engine branches\non state accordingly.\n"
    },
    {
      "doc_id": "KB-DISC-FREELOOK",
      "title": "Free-look period",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "The customer may cancel within the **free-look period** (30 days for life, 10 days\nfor supplemental health) after policy delivery for a full refund of premium paid.\nThe period and refund right must be disclosed at bind and recorded.\n"
    },
    {
      "doc_id": "KB-DISC-HLTH-SUPP",
      "title": "Supplemental health: not major-medical; pre-existing limits",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"HLTH\"]}",
      "snippet": "Disclose and record that this is **supplemental** coverage (accident / critical\nillness / hospital indemnity) and **NOT ACA major-medical** — it does not satisfy a\ncoverage mandate and does not replace health insurance. Pre-existing conditi…"
    }
  ]
}
search_kb(binding)
{
  "query": "binding"
}
{
  "results": [
    {
      "doc_id": "KB-SUITABILITY",
      "title": "Suitability requirement for Life & Health",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_T\", \"LIFE_W\", \"HLTH\"]}",
      "snippet": "Before binding any Life or Supplemental Health policy you must complete a\n**suitability record** (income, existing coverage, dependents, stated need,\nhorizon, risk tolerance) with outcome SUITABLE. Selling **whole life** to a\nshort-horizon,…"
    },
    {
      "doc_id": "KB-FL-HURRICANE",
      "title": "FL: separate hurricane deductible",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"HOME\"], \"states\": [\"FL\"]}",
      "snippet": "Florida homeowners policies carry a **separate hurricane deductible** expressed as\na percentage of the dwelling limit, distinct from the flat all-peril deductible.\nIt must be set explicitly before binding.\n"
    },
    {
      "doc_id": "KB-DISC-WHOLE-LIFE",
      "title": "Whole life disclosures: surrender, cash value, not an investment",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"LIFE_W\"]}",
      "snippet": "Before binding whole life, disclose and record: (1) **surrender charges** apply for\nthe first several policy years and reduce early cash value; (2) cash value accrues\nslowly and may be borrowed against, reducing the death benefit; (3) whole…"
    }
  ]
}
search_kb(effective)
{
  "query": "effective"
}
{
  "results": []
}
search_kb(quote)
{
  "query": "quote"
}
{
  "results": [
    {
      "doc_id": "KB-NE-MIN-LIMITS",
      "title": "NY/NJ minimum auto liability limits",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
      "snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
    },
    {
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "title": "SPRINGSAVE25 terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "$75 off auto in the Midwest/Southwest, spring 2025 only. Offer window 2025-03-20 through 2025-06-21; does not apply after 2025-06-21. Applicability is determined by the offer window as of the quote date."
    }
  ]
}
query_db(SELECT doc_id, title, category FROM kb_documents)
{
  "sql": "SELECT doc_id, title, category FROM kb_documents"
}
{
  "rows": [
    {
      "doc_id": "KB-GLOSSARY-AUTO",
      "title": "Auto coverage codes, decoded",
      "category": "GLOSSARY"
    },
    {
      "doc_id": "KB-LEGACY-XWALK",
      "title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
      "category": "HOWTO"
    },
    {
      "doc_id": "KB-AUTO-TIERS",
      "title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
      "category": "POLICY"
    },
    {
      "doc_id": "KB-HERITAGE",
      "title": "Heritage tier (retired 2009) — do not drop without disclosure",
      "category": "UNDERWRITING"
    },
    {
      "doc_id": "KB-EVERGREEN-CLASSIC",
      "title": "Evergreen Classic (Home, retired 2018) — wind/hail math",
      "category": "UNDERWRITING"
    },
    {
      "doc_id": "KB-UMBR-UNDERLYING",
      "title": "Umbrella requires an underlying policy",
      "category": "UNDERWRITING"
    },
    {
      "doc_id": "KB-CONDO-MASTER",
      "title": "Condo loss assessment & the HOA master policy",
      "category": "POLICY"
    },
    {
      "doc_id": "KB-SUITABILITY",
      "title": "Suitability requirement for Life & Health",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-AUTO-GAP",
      "title": "GAP coverage eligibility",
      "category": "UNDERWRITING"
    },
    {
      "doc_id": "KB-WA-HOSP-INDEM",
      "title": "WA: hospital indemnity not available",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-TX-MOTO",
      "title": "TX: motorcycle custom-parts coverage unavailable",
      "category": "UNDERWRITING"
    },
    {
      "doc_id": "KB-NE-MIN-LIMITS",
      "title": "NY/NJ minimum auto liability limits",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-FL-HURRICANE",
      "title": "FL: separate hurricane deductible",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-CA-RATING",
      "title": "CA: prohibited auto rating factors",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-LOYALTY-AUTHORITY",
      "title": "PineRewards points: what a service rep may post",
      "category": "POLICY"
    },
    {
      "doc_id": "KB-CLAIMS-STATUS",
      "title": "Claim status: FNOL → OPEN → CLOSED, and who may move it",
      "category": "POLICY"
    },
    {
      "doc_id": "KB-DISC-FREELOOK",
      "title": "Free-look period",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-DISC-WHOLE-LIFE",
      "title": "Whole life disclosures: surrender, cash value, not an investment",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-DISC-HLTH-SUPP",
      "title": "Supplemental health: not major-medical; pre-existing limits",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-DISC-UMUIM",
      "title": "UM/UIM selection or rejection",
      "category": "COMPLIANCE"
    },
    {
      "doc_id": "KB-PROMO-WELCOME15",
      "title": "WELCOME15 terms",
      "category": "PROMO"
    },
    {
      "doc_id": "KB-PROMO-PINEBUNDLE",
      "title": "PINEBUNDLE terms",
      "category": "PROMO"
    },
    {
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "title": "SPRINGSAVE25 terms",
      "category": "PROMO"
    },
    {
      "doc_id": "KB-PROMO-PETLOVE",
      "title": "PETLOVE terms",
      "category": "PROMO"
    },
    {
      "doc_id": "KB-PROMO-GREENSTART",
      "title": "GREENSTART — retired rider ($0)",
      "category": "PROMO"
    },
    {
      "doc_id": "KB-PROMO-COASTALSHIELD",
      "title": "COASTALSHIELD terms",
      "category": "PROMO"
    }
  ],
  "row_count": 26,
  "truncated": false
}
get_doc(KB-DISC-UMUIM)
{
  "doc_id": "KB-DISC-UMUIM"
}
{
  "doc_id": "KB-DISC-UMUIM",
  "title": "UM/UIM selection or rejection",
  "category": "COMPLIANCE",
  "applies_to": "{\"lines\": [\"AUTO\"]}",
  "body_md": "The customer must affirmatively **select or reject** Uninsured/Underinsured Motorist\ncoverage; the choice (and limits, if selected) is disclosed and recorded at bind.\nSome states mandate UM/UIM at or above the BI limit.\n"
}
query_db(SELECT * FROM addresses WHERE address_id = 'ADDR-life-missale')
{
  "sql": "SELECT * FROM addresses WHERE address_id = 'ADDR-life-missale'"
}
{
  "rows": [
    {
      "address_id": "ADDR-life-missale",
      "line1": "8 Harborview Rd",
      "city": "Worcester",
      "state": "MA",
      "zip": "01608",
      "region": "R-NE"
    }
  ],
  "row_count": 1,
  "truncated": false
}
query_db(SELECT * FROM eligibility_rules WHERE line = 'AUTO' AND (state = 'MA' OR stat…)
{
  "sql": "SELECT * FROM eligibility_rules WHERE line = 'AUTO' AND (state = 'MA' OR state IS NULL)"
}
{
  "rows": [
    {
      "rule_id": "ELIG-AUTO-GAP-FINANCED",
      "line": "AUTO",
      "tier_id": null,
      "coverage_id": "AUTO:GAP",
      "state": null,
      "effect": "GATE",
      "condition": "vehicle_financed",
      "effective_start": null,
      "effective_end": null,
      "reason_doc": "KB-AUTO-GAP",
      "notes": "GAP eligible only when the vehicle is financed/leased."
    },
    {
      "rule_id": "ELIG-AUTO-OEM-SEQUOIA",
      "line": "AUTO",
      "tier_id": "AUTO:SEQUOIA",
      "coverage_id": "AUTO:OEM",
      "state": null,
      "effect": "GATE",
      "condition": "tier_is_sequoia",
      "effective_start": null,
      "effective_end": null,
      "reason_doc": "KB-AUTO-TIERS",
      "notes": "OEM parts guarantee is Sequoia-only on sellable tiers."
    },
    {
      "rule_id": "ELIG-AUTO-MED-EVERGREEN",
      "line": "AUTO",
      "tier_id": null,
      "coverage_id": "AUTO:MED",
      "state": null,
      "effect": "GATE",
      "condition": "tier_position_gte_evergreen",
      "effective_start": null,
      "effective_end": null,
      "reason_doc": "KB-AUTO-TIERS",
      "notes": "Medical Payments available Evergreen and above."
    }
  ],
  "row_count": 3,
  "truncated": false
}
query_db(SELECT * FROM required_disclosures WHERE line = 'AUTO' AND (state = 'MA' OR s…)
{
  "sql": "SELECT * FROM required_disclosures WHERE line = 'AUTO' AND (state = 'MA' OR state IS NULL)"
}
{
  "rows": [
    {
      "disclosure_id": "DISC-AUTO-UMUIM",
      "line": "AUTO",
      "code": "UMUIM_SELECTION",
      "title": "Uninsured/Underinsured Motorist selection or rejection",
      "when_required": "AT_BIND",
      "free_look_days": null,
      "mandatory": 1,
      "state": null,
      "condition": null,
      "doc_id": "KB-DISC-UMUIM"
    }
  ],
  "row_count": 1,
  "truncated": false
}
price_check(POL-life-missale-q_auto)
{
  "policy_id": "POL-life-missale-q_auto"
}
{
  "as_of": "2025-05-25",
  "facts": {
    "line": "AUTO",
    "tier": "PINE",
    "region": "R-NE",
    "state": "MA",
    "term_months": 6,
    "peico_risk": 663,
    "age": 29,
    "billing_plan": "INSTALLMENTS",
    "autopay": true,
    "paperless": true,
    "loyalty_tier": "Seedling",
    "status": "CUSTOMER",
    "has_bundle": false,
    "active_lines": 1,
    "is_new_first_policy": false,
    "promo_code": null,
    "coverages": [],
    "driver_age": 29,
    "annual_miles": 10000,
    "vehicle_age": 4,
    "incidents_5yr": 0,
    "exposure_count": 1
  },
  "base_premium_cents": 77292,
  "final_premium_cents": 63551,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:PINE",
      "detail": "tier factor ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 117000
    },
    {
      "step": "BASE",
      "code": "term",
      "detail": "6mo proration ×0.5",
      "factor": 0.5,
      "amount_cents": null,
      "running_cents": 58500
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=29 ×1.05",
      "factor": 1.05,
      "amount_cents": null,
      "running_cents": 61425
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=663 ×1.22",
      "factor": 1.22,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=10000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 71192
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 73692
    },
    {
      "step": "FEES",
      "code": "installment",
      "detail": "+ fractional-pay surcharge",
      "factor": null,
      "amount_cents": 3600,
      "running_cents": 77292
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 68017
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 65517
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 63551
    }
  ]
}
query_db(SELECT * FROM policies WHERE cust_id = 'CUST-life-missale')
{
  "sql": "SELECT * FROM policies WHERE cust_id = 'CUST-life-missale'"
}
{
  "rows": [
    {
      "policy_id": "POL-life-missale-p_life",
      "cust_id": "CUST-life-missale",
      "line": "LIFE_W",
      "tier_id": "LIFE_W:EVERGREEN",
      "status": "ACTIVE",
      "effective_date": "2025-04-18",
      "expiration_date": "2026-04-18",
      "term_months": 12,
      "rating_as_of": "2025-04-18",
      "base_premium_cents": 101600,
      "final_premium_cents": 99100,
      "premium_breakdown": "[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"$9.0/$1k @age29 \\u00d7 face $100,000.0\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"region:R-NE\", \"detail\": \"region factor \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"COVERAGE\", \"code\": \"WAIVER\", \"detail\": \"+ WAIVER $55\", \"factor\": null, \"amount_cents\": 5500, \"running_cents\": 95500}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 98000}, {\"step\": \"FEES\", \"code\": \"installment\", \"detail\": \"+ fractional-pay surcharge\", \"factor\": null, \"amount_cents\": 3600, \"running_cents\": 101600}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 99100}]",
      "rating_inputs": "{\"billing\": {\"plan\": \"INSTALLMENTS\", \"autopay\": false, \"paperless\": true}, \"incidents_5yr\": 0, \"smoker\": false, \"promo_code\": null}",
      "underlying_policy_id": null,
      "bundle_id": null,
      "rep_id": "REP-1003",
      "created_at": "2025-06-01"
    },
    {
      "policy_id": "POL-life-missale-q_auto",
      "cust_id": "CUST-life-missale",
      "line": "AUTO",
      "tier_id": "AUTO:PINE",
      "status": "QUOTE",
      "effective_date": "2025-12-01",
      "expiration_date": null,
      "term_months": 6,
      "rating_as_of": "2025-05-25",
      "base_premium_cents": 77292,
      "final_premium_cents": 63551,
      "premium_breakdown": "[]",
      "rating_inputs": "{\"billing\": {\"plan\": \"INSTALLMENTS\", \"autopay\": true, \"paperless\": true}, \"incidents_5yr\": 0}",
      "underlying_policy_id": null,
      "bundle_id": null,
      "rep_id": "REP-1001",
      "created_at": "2025-05-25"
    }
  ],
  "row_count": 2,
  "truncated": false
}
query_db(SELECT * FROM discounts)
{
  "sql": "SELECT * FROM discounts"
}
{
  "rows": [
    {
      "discount_id": "DISC-SAFEDRIVER",
      "code": "SAFE_DRIVER",
      "label": "Safe Driver",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.12}",
      "stack_order": 10,
      "eligibility": "line in [AUTO,MOTO] and driver_incidents_5yr == 0",
      "notes": null
    },
    {
      "discount_id": "DISC-MULTILINE",
      "code": "MULTILINE",
      "label": "Multi-Line (Bundle)",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.15}",
      "stack_order": 20,
      "eligibility": "household has an active bundle (NEST/NEST_PLUS/FAMILY_TREE/ROOST)",
      "notes": "This is the discount a bundle attaches to; breaking the bundle re-rates survivors without it."
    },
    {
      "discount_id": "DISC-PAID-IN-FULL",
      "code": "PAID_IN_FULL",
      "label": "Paid In Full",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.07}",
      "stack_order": 30,
      "eligibility": "billing.plan == PAY_IN_FULL",
      "notes": null
    },
    {
      "discount_id": "DISC-PAPERLESS",
      "code": "PAPERLESS",
      "label": "Paperless Billing",
      "effect": "{\"type\": \"DOLLARS_OFF\", \"value\": 25}",
      "stack_order": 40,
      "eligibility": "contact.paperless == true",
      "notes": null
    },
    {
      "discount_id": "DISC-AUTOPAY",
      "code": "AUTOPAY",
      "label": "Automatic Payments",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.03}",
      "stack_order": 50,
      "eligibility": "billing.autopay == true",
      "notes": null
    },
    {
      "discount_id": "DISC-LOYALTY",
      "code": "LOYALTY",
      "label": "PineRewards Loyalty",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.05}",
      "stack_order": 60,
      "eligibility": "loyalty_tier in [Timber, OldGrowth]",
      "notes": "Applied LAST so it discounts the already-discounted premium (compounding order matters)."
    }
  ],
  "row_count": 6,
  "truncated": false
}
query_db(SELECT * FROM bundles WHERE cust_id = 'CUST-life-missale')
{
  "sql": "SELECT * FROM bundles WHERE cust_id = 'CUST-life-missale'"
}
{
  "rows": [],
  "row_count": 0,
  "truncated": false
}
query_db(SELECT * FROM promotions)
{
  "sql": "SELECT * FROM promotions"
}
{
  "rows": [
    {
      "promo_code": "WELCOME15",
      "label": "New-Customer Welcome 15%",
      "scope": "{\"lines\": [\"AUTO\", \"HOME\", \"RENT\", \"CONDO\", \"PET\"], \"regions\": \"ALL\", \"customer\": \"NEW_FIRST_POLICY\"}",
      "window_start": "2025-01-01",
      "window_end": "2026-12-31",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.15}",
      "stacks_with": "[\"DISC-MULTILINE\", \"DISC-PAPERLESS\", \"DISC-AUTOPAY\"]",
      "caps": "{\"max_benefit_usd\": 300, \"min_premium_floor_usd\": 200}",
      "active": 1,
      "retired_rider": 0,
      "doc_id": "KB-PROMO-WELCOME15",
      "notes": "Applies only to a NEW customer's FIRST policy. Does not stack with SPRINGSAVE."
    },
    {
      "promo_code": "PINEBUNDLE",
      "label": "Pine Bundle Boost",
      "scope": "{\"lines\": [\"AUTO\", \"HOME\"], \"regions\": \"ALL\", \"customer\": \"ANY\", \"requires_active_lines\": 2}",
      "window_start": "2025-03-01",
      "window_end": "2026-12-31",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.1}",
      "stacks_with": "[\"DISC-MULTILINE\", \"DISC-LOYALTY\"]",
      "caps": "{\"max_benefit_usd\": 500, \"min_premium_floor_usd\": 250}",
      "active": 1,
      "retired_rider": 0,
      "doc_id": "KB-PROMO-PINEBUNDLE",
      "notes": "Requires >=2 active lines for the household. Pairs with the NEST bundle discount."
    },
    {
      "promo_code": "SPRINGSAVE25",
      "label": "Spring Savings 2025",
      "scope": "{\"lines\": [\"AUTO\"], \"regions\": [\"R-MW\", \"R-SW\"], \"customer\": \"ANY\"}",
      "window_start": "2025-03-20",
      "window_end": "2025-06-21",
      "effect": "{\"type\": \"DOLLARS_OFF\", \"value\": 75}",
      "stacks_with": "[]",
      "caps": "{\"max_benefit_usd\": 75, \"min_premium_floor_usd\": 300}",
      "active": 0,
      "retired_rider": 0,
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "notes": "Expired seasonal promo."
    },
    {
      "promo_code": "PETLOVE",
      "label": "Pet Adoption Month",
      "scope": "{\"lines\": [\"PET\"], \"regions\": \"ALL\", \"customer\": \"ANY\"}",
      "window_start": "2025-10-01",
      "window_end": "2025-10-31",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.2}",
      "stacks_with": "[\"DISC-PAPERLESS\"]",
      "caps": "{\"max_benefit_usd\": 60, \"min_premium_floor_usd\": 80}",
      "active": 0,
      "retired_rider": 0,
      "doc_id": "KB-PROMO-PETLOVE",
      "notes": null
    },
    {
      "promo_code": "GREENSTART",
      "label": "Evergreen Loyalty Rider (legacy)",
      "scope": "{\"lines\": [\"AUTO\", \"HOME\"], \"regions\": \"ALL\", \"customer\": \"EXISTING\"}",
      "window_start": "2018-01-01",
      "window_end": "2099-01-01",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.05}",
      "stacks_with": "[\"DISC-LOYALTY\"]",
      "caps": "{\"max_benefit_usd\": 0, \"min_premium_floor_usd\": 0}",
      "active": 1,
      "retired_rider": 1,
      "doc_id": "KB-PROMO-GREENSTART",
      "notes": "The $0 trap. Still validates; agent must NOT promise a discount that nets zero."
    },
    {
      "promo_code": "COASTALSHIELD",
      "label": "Coastal Wind Resilience Credit",
      "scope": "{\"lines\": [\"HOME\", \"CONDO\"], \"regions\": [\"R-SE\"], \"customer\": \"ANY\"}",
      "window_start": "2025-05-01",
      "window_end": "2026-11-30",
      "effect": "{\"type\": \"DOLLARS_OFF\", \"value\": 120}",
      "stacks_with": "[\"DISC-MULTILINE\"]",
      "caps": "{\"max_benefit_usd\": 120, \"min_premium_floor_usd\": 600}",
      "active": 1,
      "retired_rider": 0,
      "doc_id": "KB-PROMO-COASTALSHIELD",
      "notes": "SE region only; intended for wind-mitigated dwellings."
    }
  ],
  "row_count": 6,
  "truncated": false
}
get_doc(KB-PROMO-PINEBUNDLE)
{
  "doc_id": "KB-PROMO-PINEBUNDLE"
}
{
  "doc_id": "KB-PROMO-PINEBUNDLE",
  "title": "PINEBUNDLE terms",
  "category": "PROMO",
  "applies_to": "{\"lines\": [\"AUTO\", \"HOME\"]}",
  "body_md": "10% off when the household has >=2 active lines. Cap $500; min premium $250. Stacks with the multi-line discount."
}
get_doc(KB-PROMO-WELCOME15)
{
  "doc_id": "KB-PROMO-WELCOME15"
}
{
  "doc_id": "KB-PROMO-WELCOME15",
  "title": "WELCOME15 terms",
  "category": "PROMO",
  "applies_to": "{\"lines\": \"ALL\"}",
  "body_md": "15% off a NEW customer's FIRST policy. Cap $300; min premium $200. Not for existing customers or second policies."
}
get_doc(KB-AUTO-TIERS)
{
  "doc_id": "KB-AUTO-TIERS"
}
{
  "doc_id": "KB-AUTO-TIERS",
  "title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
  "category": "POLICY",
  "applies_to": "{\"lines\": [\"AUTO\"]}",
  "body_md": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
}
query_db(SELECT * FROM disclosure_deliveries WHERE policy_id = 'POL-life-missale-q_auto')
{
  "sql": "SELECT * FROM disclosure_deliveries WHERE policy_id = 'POL-life-missale-q_auto'"
}
{
  "rows": [
    {
      "delivery_id": "DLV-POL-life-missale-q_auto-UMUIM_SELECTION",
      "policy_id": "POL-life-missale-q_auto",
      "disclosure_id": "DISC-AUTO-UMUIM",
      "delivered_at": "2025-05-25",
      "channel": "ESIGN",
      "acknowledged": 1,
      "notes": "Rejected UM/UIM in the quote e-sign packet - keeping the payment low."
    }
  ],
  "row_count": 1,
  "truncated": false
}
price_check(2025-06-01, POL-life-missale-q_auto)
{
  "as_of": "2025-06-01",
  "policy_id": "POL-life-missale-q_auto"
}
{
  "as_of": "2025-06-01",
  "facts": {
    "line": "AUTO",
    "tier": "PINE",
    "region": "R-NE",
    "state": "MA",
    "term_months": 6,
    "peico_risk": 663,
    "age": 29,
    "billing_plan": "INSTALLMENTS",
    "autopay": true,
    "paperless": true,
    "loyalty_tier": "Seedling",
    "status": "CUSTOMER",
    "has_bundle": false,
    "active_lines": 1,
    "is_new_first_policy": false,
    "promo_code": null,
    "coverages": [],
    "driver_age": 29,
    "annual_miles": 10000,
    "vehicle_age": 4,
    "incidents_5yr": 0,
    "exposure_count": 1
  },
  "base_premium_cents": 77292,
  "final_premium_cents": 63551,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:PINE",
      "detail": "tier factor ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 117000
    },
    {
      "step": "BASE",
      "code": "term",
      "detail": "6mo proration ×0.5",
      "factor": 0.5,
      "amount_cents": null,
      "running_cents": 58500
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=29 ×1.05",
      "factor": 1.05,
      "amount_cents": null,
      "running_cents": 61425
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=663 ×1.22",
      "factor": 1.22,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=10000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 71192
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 73692
    },
    {
      "step": "FEES",
      "code": "installment",
      "detail": "+ fractional-pay surcharge",
      "factor": null,
      "amount_cents": 3600,
      "running_cents": 77292
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 68017
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 65517
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 63551
    }
  ]
}
search_kb(bundle)
{
  "query": "bundle"
}
{
  "results": [
    {
      "doc_id": "KB-AUTO-TIERS",
      "title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
      "category": "POLICY",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
    },
    {
      "doc_id": "KB-PROMO-PINEBUNDLE",
      "title": "PINEBUNDLE terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\", \"HOME\"]}",
      "snippet": "10% off when the household has >=2 active lines. Cap $500; min premium $250. Stacks with the multi-line discount."
    }
  ]
}
query_db(SELECT * FROM bundles LIMIT 5)
{
  "sql": "SELECT * FROM bundles LIMIT 5"
}
{
  "rows": [
    {
      "bundle_id": "BND-nest-household",
      "cust_id": "CUST-nest-household",
      "code": "NEST",
      "discount_id": "DISC-MULTILINE",
      "created_at": "2025-06-01"
    },
    {
      "bundle_id": "BND-umbrella-plus",
      "cust_id": "CUST-umbrella-plus",
      "code": "NEST_PLUS",
      "discount_id": "DISC-MULTILINE",
      "created_at": "2025-06-01"
    }
  ],
  "row_count": 2,
  "truncated": false
}
search_kb(NEST)
{
  "query": "NEST"
}
{
  "results": []
}
search_kb(multiline)
{
  "query": "multiline"
}
{
  "results": []
}

I can certainly help you adjust the start date of your auto quote to December 15th and get it finalized for you!

To make sure I have the right account open and to protect your security, could you please verify your full name, along with the email address or phone number associated with your PEICO account?

453k in · 7,341 out · $0.46 · 74.2s
Customer

Sure, no problem. My name is Curtis Boyd, and my email is curtis.boyd@example.com.

Agent
query_db(SELECT * FROM tier_coverage_defaults WHERE tier_id = 'AUTO:PINE')
{
  "sql": "SELECT * FROM tier_coverage_defaults WHERE tier_id = 'AUTO:PINE'"
}
{
  "rows": [
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:BI",
      "included": 1,
      "default_value": "5000000/10000000",
      "editable": 1
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:COLL",
      "included": 1,
      "default_value": "100000",
      "editable": 1
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:COMP",
      "included": 1,
      "default_value": "50000",
      "editable": 1
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:GAP",
      "included": 0,
      "default_value": null,
      "editable": 1
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:MED",
      "included": 0,
      "default_value": null,
      "editable": 0
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:OEM",
      "included": 0,
      "default_value": null,
      "editable": 0
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:PD",
      "included": 1,
      "default_value": "5000000",
      "editable": 1
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:RENT_REIMB",
      "included": 0,
      "default_value": null,
      "editable": 0
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:ROAD",
      "included": 0,
      "default_value": null,
      "editable": 1
    },
    {
      "tier_id": "AUTO:PINE",
      "coverage_id": "AUTO:UMUIM",
      "included": 0,
      "default_value": "5000000/10000000",
      "editable": 1
    }
  ],
  "row_count": 10,
  "truncated": false
}
quote(2025-06-01, {"active_lines":2,"coverages":["BI","COLL","COMP","PD"],"annual_m…)
{
  "as_of": "2025-06-01",
  "facts": {
    "active_lines": 2,
    "coverages": [
      "BI",
      "COLL",
      "COMP",
      "PD"
    ],
    "annual_miles": 10000,
    "region": "R-NE",
    "paperless": true,
    "billing_plan": "INSTALLMENTS",
    "state": "MA",
    "tier": "PINE",
    "peico_risk": 663,
    "incidents_5yr": 0,
    "promo_code": "PINEBUNDLE",
    "term_months": 6,
    "vehicle_age": 4,
    "autopay": true,
    "driver_age": 29,
    "line": "AUTO"
  }
}
{
  "as_of": "2025-06-01",
  "base_premium_cents": 77292,
  "final_premium_cents": 57196,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:PINE",
      "detail": "tier factor ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 117000
    },
    {
      "step": "BASE",
      "code": "term",
      "detail": "6mo proration ×0.5",
      "factor": 0.5,
      "amount_cents": null,
      "running_cents": 58500
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=29 ×1.05",
      "factor": 1.05,
      "amount_cents": null,
      "running_cents": 61425
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=663 ×1.22",
      "factor": 1.22,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=10000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 71192
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 73692
    },
    {
      "step": "FEES",
      "code": "installment",
      "detail": "+ fractional-pay surcharge",
      "factor": null,
      "amount_cents": 3600,
      "running_cents": 77292
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 68017
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 65517
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 63551
    },
    {
      "step": "PROMO",
      "code": "PINEBUNDLE",
      "detail": "−10% (cap $500)",
      "factor": null,
      "amount_cents": -6355,
      "running_cents": 57196
    }
  ]
}
quote(2025-06-01, {"autopay":true,"line":"AUTO","active_lines":2,"tier":"PINE","pap…)
{
  "as_of": "2025-06-01",
  "facts": {
    "autopay": true,
    "line": "AUTO",
    "active_lines": 2,
    "tier": "PINE",
    "paperless": true,
    "vehicle_age": 4,
    "region": "R-NE",
    "billing_plan": "PAY_IN_FULL",
    "term_months": 6,
    "state": "MA",
    "driver_age": 29,
    "peico_risk": 663,
    "incidents_5yr": 0,
    "annual_miles": 10000,
    "promo_code": "PINEBUNDLE",
    "coverages": [
      "BI",
      "COLL",
      "COMP",
      "PD"
    ]
  }
}
{
  "as_of": "2025-06-01",
  "base_premium_cents": 73692,
  "final_premium_cents": 50468,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:PINE",
      "detail": "tier factor ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 117000
    },
    {
      "step": "BASE",
      "code": "term",
      "detail": "6mo proration ×0.5",
      "factor": 0.5,
      "amount_cents": null,
      "running_cents": 58500
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=29 ×1.05",
      "factor": 1.05,
      "amount_cents": null,
      "running_cents": 61425
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=663 ×1.22",
      "factor": 1.22,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=10000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 74939
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 71192
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 73692
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 64849
    },
    {
      "step": "DISCOUNT",
      "code": "PAID_IN_FULL",
      "detail": "−7%",
      "factor": 0.9299999999999999,
      "amount_cents": null,
      "running_cents": 60310
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 57810
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 56076
    },
    {
      "step": "PROMO",
      "code": "PINEBUNDLE",
      "detail": "−10% (cap $500)",
      "factor": null,
      "amount_cents": -5608,
      "running_cents": 50468
    }
  ]
}

Thanks, Curtis! I've successfully verified your identity and pulled up your account.

I see your auto quote (POL-life-missale-q_auto) for the 2021 Volkswagen Golf. It currently has a start date of December 1, 2025. I can easily adjust that to December 15, 2025, which will set your coverage to run through June 15, 2026.

I also have some great news! Because you already have an active Whole Life policy with us, you are eligible for our Pine Bundle Boost (PINEBUNDLE) promotion.

If we apply this bundle promotion to your auto quote:

  • With your current installment plan: Your 6-month premium will decrease from $635.51 to $571.96 (including the paperless, autopay, and safe driver discounts you already have).
  • If you choose to pay in full (which adds an extra 7% discount and removes the installment fee): Your total for the 6 months would be just $504.68.

Would you like to keep the installment plan or switch to the pay-in-full option, and are you ready for me to apply this bundle discount and finalize the policy for you?

108k in · 3,324 out · $0.07 · 25.5s
Customer

I appreciate that, but I'm gonna stick with what I quoted. No bundle changes — I just need the December 15th start date locked in like you said. So to confirm: coverage starts December 15, 2025 and runs through June 15, 2026, right? At the $635 I was quoted?

Agent
bind_policy(2025-12-15, POL-life-missale-q_auto)
{
  "effective_date": "2025-12-15",
  "policy_id": "POL-life-missale-q_auto"
}
{
  "ok": true,
  "rows_affected": 1,
  "changeset": {
    "policies": {
      "changed": [
        {
          "pk": {
            "policy_id": "POL-life-missale-q_auto"
          },
          "fields": {
            "status": [
              "QUOTE",
              "ACTIVE"
            ],
            "effective_date": [
              "2025-12-01",
              "2025-12-15"
            ],
            "expiration_date": [
              null,
              "2026-06-15"
            ]
          }
        }
      ]
    }
  }
}
query_db(SELECT * FROM policies WHERE policy_id = 'POL-life-missale-q_auto')
{
  "sql": "SELECT * FROM policies WHERE policy_id = 'POL-life-missale-q_auto'"
}
{
  "rows": [
    {
      "policy_id": "POL-life-missale-q_auto",
      "cust_id": "CUST-life-missale",
      "line": "AUTO",
      "tier_id": "AUTO:PINE",
      "status": "ACTIVE",
      "effective_date": "2025-12-15",
      "expiration_date": "2026-06-15",
      "term_months": 6,
      "rating_as_of": "2025-05-25",
      "base_premium_cents": 77292,
      "final_premium_cents": 63551,
      "premium_breakdown": "[]",
      "rating_inputs": "{\"billing\": {\"plan\": \"INSTALLMENTS\", \"autopay\": true, \"paperless\": true}, \"incidents_5yr\": 0}",
      "underlying_policy_id": null,
      "bundle_id": null,
      "rep_id": "REP-1001",
      "created_at": "2025-05-25"
    }
  ],
  "row_count": 1,
  "truncated": false
}

I've taken care of that for you!

I can confirm that your auto policy (POL-life-missale-q_auto) is now finalized and bound with your requested change:

  • Coverage Period: December 15, 2025, through June 15, 2026.
  • Premium: Locked in at your originally quoted $635.51 for the 6-month term.
  • Payment Details: Keeping your existing installment plan with automatic payments and paperless billing active.

Is there anything else I can help you with today?

92k in · 1,070 out · $0.05 · 10.3s
Customer

Perfect, that's exactly what I needed. Thanks for getting that sorted out for me!

Agent
end_conversation()
{}
{
  "ok": true,
  "note": "Deliver your closing message now."
}

You're very welcome, Curtis! It was a pleasure helping you today. Enjoy your new Volkswagen Golf when you pick it up on December 15th! If you ever need anything else, we're always here to help.

Have a wonderful day and thank you for choosing PEICO!

63k in · 134 out · $0.03 · 3.4s