← Gemini 3.5 Flash (medium)

roadside-add-execute

Grading criteriawhat this conversation was scored against

DB end-state

{
  "policies": {
    "changed": [
      {
        "pk": {
          "policy_id": "POL-ne-auto-pref-p_auto"
        },
        "fields": {
          "base_premium_cents": [
            144108,
            146608
          ],
          "final_premium_cents": [
            114557,
            116584
          ],
          "premium_breakdown": [
            "*",
            "*"
          ]
        },
        "may_change": {
          "rating_as_of": [
            "*",
            "*"
          ]
        }
      }
    ]
  },
  "policy_coverages": {
    "added": [
      {
        "pk": {
          "policy_id": "POL-ne-auto-pref-p_auto",
          "coverage_id": "AUTO:ROAD"
        },
        "row": {
          "policy_id": "POL-ne-auto-pref-p_auto",
          "coverage_id": "AUTO:ROAD",
          "value": "*",
          "premium_contribution_cents": "*"
        }
      }
    ]
  }
}

Judge rubric

The rep (1) confirmed roadside assistance is available to add on her Evergreen-tier auto policy (per the tier guide it's included at Sequoia and an add-on below it — she qualifies); (2) gave her a concrete price — the $25/yr list price, the discount-adjusted true increase of about $20.27/yr, or the new annual total of about $1,165.84 are all acceptable; and (3) actually executed the addition on this call and told her so. Telling her roadside is unavailable on her tier (e.g. "Sequoia-only") is a fail — that confuses ROAD with the OEM rule. Deflecting the add to another team or process instead of performing it, or claiming it's done without writing it, is a fail. Quoting an interim estimate and then a different figure is sloppy but passable ONLY if the final stated increase or total is one of the correct figures above ($25/yr list, ~$20.27/yr true, or ~$1,165.84 total) — the final confirmed number is what she acts on.

Passedcustomer: Eleanor Whitfield · 9 turns · 59s · $0.33 · 265k tok in

Verdicts

DB end-statepassed
DB end-state matches the expected changeset.
Judge rubricpassed
judge: The rep confirmed roadside assistance could be added, quoted correct figures ($25/yr list, $20.27/yr net, $1,165.84 total), and stated it was added and repriced on the call.

Conversation

Agent

Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?

Customer

Hi there! I'm calling because I'd like to add roadside assistance to my auto policy. Can you tell me what that costs per year?

Agent
⚙ search_kb(roadside assistance)
{
  "query": "roadside assistance"
}
{
  "results": [
    {
      "doc_id": "KB-GLOSSARY-AUTO",
      "title": "Auto coverage codes, decoded",
      "category": "GLOSSARY",
      "applies_to": "{\"lines\": [\"AUTO\", \"MOTO\", \"RV\", \"BOAT\", \"CLSC\"]}",
      "snippet": "EVERGREEN stores auto coverages under terse codes. Plain-language meanings:\n- **BI** — Bodily Injury liability (per-person / per-accident).\n- **PD** — Property Damage liability.\n- **UM/UIM** (`UMUIM`) — Uninsured / Underinsured Motorist.\n- …"
    }
  ]
}
⚙ get_doc(KB-GLOSSARY-AUTO)
{
  "doc_id": "KB-GLOSSARY-AUTO"
}
{
  "doc_id": "KB-GLOSSARY-AUTO",
  "title": "Auto coverage codes, decoded",
  "category": "GLOSSARY",
  "applies_to": "{\"lines\": [\"AUTO\", \"MOTO\", \"RV\", \"BOAT\", \"CLSC\"]}",
  "body_md": "EVERGREEN stores auto coverages under terse codes. Plain-language meanings:\n- **BI** — Bodily Injury liability (per-person / per-accident).\n- **PD** — Property Damage liability.\n- **UM/UIM** (`UMUIM`) — Uninsured / Underinsured Motorist.\n- **COLL** — Collision (you hit something); **COMP** — Comprehensive (theft, glass, weather, animal).\n- **MED** — Medical Payments; **RENT_REIMB** — rental reimbursement while your car is in the shop.\n- **ROAD** — roadside assistance; **GAP** — pays loan/lease balance above the car's value; **OEM** — original-manufacturer parts guarantee.\n"
}
⚙ query_db(SELECT cust_id, first_name, last_name, email, phone FROM customers LIMIT 10)
{
  "sql": "SELECT cust_id, first_name, last_name, email, phone FROM customers LIMIT 10"
}
{
  "rows": [
    {
      "cust_id": "CUST-prospect-il-auto",
      "first_name": "Aaron",
      "last_name": "Halloway",
      "email": "aaron.halloway@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-nest-household",
      "first_name": "Marisol",
      "last_name": "Trujillo",
      "email": "marisol.trujillo@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-heritage-auto",
      "first_name": "Walter",
      "last_name": "Pennington",
      "email": "walter.pennington@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-ca-masked-auto",
      "first_name": "Priya",
      "last_name": "Anand",
      "email": "priya.anand@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-fl-coastal-home",
      "first_name": "Gloria",
      "last_name": "Esposito",
      "email": "gloria.esposito@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-legacy-mismatch",
      "first_name": "Raymond",
      "last_name": "Castillo",
      "email": "raymond.castillo@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-ne-auto-pref",
      "first_name": "Eleanor",
      "last_name": "Whitfield",
      "email": "eleanor.whitfield@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-se-auto-pref",
      "first_name": "Travis",
      "last_name": "Boudreaux",
      "email": "travis.boudreaux@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-legacy-unmigrated-auto",
      "first_name": "Doris",
      "last_name": "Maddox",
      "email": "doris.maddox@example.com",
      "phone": null
    },
    {
      "cust_id": "CUST-life-suitable",
      "first_name": "Eleanor",
      "last_name": "Whitmore",
      "email": "eleanor.whitmore@example.com",
      "phone": null
    }
  ],
  "row_count": 10,
  "truncated": false
}

I can certainly help you look into adding roadside assistance to your auto policy and let you know what that would cost!

To get started, could you please provide your name, policy number, or email address so I can find your account in our system?

26k in · 814 out · $0.03 · 7.1s
Customer

Sure, it's Eleanor Whitfield. My account number is EVG1180N3.

Agent
⚙ query_db(SELECT * FROM customers WHERE first_name = 'Eleanor' AND last_name = 'Whitfie…)
{
  "sql": "SELECT * FROM customers WHERE first_name = 'Eleanor' AND last_name = 'Whitfield' OR legacy_acct = 'EVG1180N3'"
}
{
  "rows": [
    {
      "cust_id": "CUST-ne-auto-pref",
      "legacy_acct": "EVG1180N3",
      "legacy_mismatch": 0,
      "status": "CUSTOMER",
      "first_name": "Eleanor",
      "last_name": "Whitfield",
      "dob": "1971-05-22",
      "email": "eleanor.whitfield@example.com",
      "phone": null,
      "address_id": "ADDR-ne-auto-pref",
      "peico_risk": 784,
      "risk_components": "{\"prior_claims\": {\"value\": 0, \"points\": 0}, \"late_payments\": {\"value\": 0, \"points\": 0}, \"tenure\": {\"value\": 14, \"points\": 56}, \"credit\": {\"value\": 770, \"points\": 28, \"weight\": 1, \"masked\": false, \"note\": null}}",
      "tenure_start": "2011-08-01",
      "loyalty_tier": "Timber",
      "loyalty_points": 3800,
      "created_at": "2025-06-01"
    }
  ],
  "row_count": 1,
  "truncated": false
}
⚙ query_db(SELECT * FROM policies WHERE cust_id = 'CUST-ne-auto-pref')
{
  "sql": "SELECT * FROM policies WHERE cust_id = 'CUST-ne-auto-pref'"
}
{
  "rows": [
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "cust_id": "CUST-ne-auto-pref",
      "line": "AUTO",
      "tier_id": "AUTO:EVERGREEN",
      "status": "ACTIVE",
      "effective_date": "2025-01-10",
      "expiration_date": "2026-01-10",
      "term_months": 12,
      "rating_as_of": "2025-01-10",
      "base_premium_cents": 144108,
      "final_premium_cents": 114557,
      "premium_breakdown": "[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-NE\", \"detail\": \"region factor \\u00d71.3\", \"factor\": 1.3, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=53 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=784 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=11000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=4 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 119508}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 124008}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 127008}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 138008}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 140508}, {\"step\": \"FEES\", \"code\": \"installment\", \"detail\": \"+ fractional-pay surcharge\", \"factor\": null, \"amount_cents\": 3600, \"running_cents\": 144108}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 126815}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 124315}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 120586}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 114557}]",
      "rating_inputs": "{\"billing\": {\"plan\": \"AUTOPAY_MONTHLY\", \"autopay\": true, \"paperless\": true}, \"incidents_5yr\": 0, \"smoker\": false, \"promo_code\": null}",
      "underlying_policy_id": null,
      "bundle_id": null,
      "rep_id": "REP-1001",
      "created_at": "2025-06-01"
    }
  ],
  "row_count": 1,
  "truncated": false
}
⚙ query_db(SELECT * FROM policy_coverages WHERE policy_id = 'POL-ne-auto-pref-p_auto')
{
  "sql": "SELECT * FROM policy_coverages WHERE policy_id = 'POL-ne-auto-pref-p_auto'"
}
{
  "rows": [
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:BI",
      "value": "10000000/30000000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:COLL",
      "value": "50000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:COMP",
      "value": "50000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:MED",
      "value": "500000",
      "premium_contribution_cents": 4500
    },
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:PD",
      "value": "10000000",
      "premium_contribution_cents": null
    },
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:RENT_REIMB",
      "value": "90000",
      "premium_contribution_cents": 3000
    },
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "coverage_id": "AUTO:UMUIM",
      "value": "10000000/30000000",
      "premium_contribution_cents": 11000
    }
  ],
  "row_count": 7,
  "truncated": false
}
⚙ query_db(SELECT * FROM policy_objects WHERE policy_id = 'POL-ne-auto-pref-p_auto')
{
  "sql": "SELECT * FROM policy_objects WHERE policy_id = 'POL-ne-auto-pref-p_auto'"
}
{
  "rows": [
    {
      "policy_id": "POL-ne-auto-pref-p_auto",
      "object_type": "vehicle",
      "object_id": "VEH-ne-auto-pref-v1"
    }
  ],
  "row_count": 1,
  "truncated": false
}
⚙ query_db(SELECT * FROM vehicles WHERE vehicle_id = 'VEH-ne-auto-pref-v1')
{
  "sql": "SELECT * FROM vehicles WHERE vehicle_id = 'VEH-ne-auto-pref-v1'"
}
{
  "rows": [
    {
      "vehicle_id": "VEH-ne-auto-pref-v1",
      "cust_id": "CUST-ne-auto-pref",
      "year": 2021,
      "make": "Subaru",
      "model": "Outback",
      "vin": "VINFAKENE-v1",
      "usage": "COMMUTE",
      "annual_miles": 11000,
      "financed": 0,
      "garaging_address_id": "ADDR-ne-auto-pref"
    }
  ],
  "row_count": 1,
  "truncated": false
}
⚙ query_db(SELECT region, state FROM addresses WHERE address_id = 'ADDR-ne-auto-pref')
{
  "sql": "SELECT region, state FROM addresses WHERE address_id = 'ADDR-ne-auto-pref'"
}
{
  "rows": [
    {
      "region": "R-NE",
      "state": "NJ"
    }
  ],
  "row_count": 1,
  "truncated": false
}
⚙ query_db(SELECT * FROM tiers WHERE tier_id = 'AUTO:EVERGREEN')
{
  "sql": "SELECT * FROM tiers WHERE tier_id = 'AUTO:EVERGREEN'"
}
{
  "rows": [
    {
      "tier_id": "AUTO:EVERGREEN",
      "line": "AUTO",
      "code": "EVERGREEN",
      "label": "Evergreen",
      "position": 3,
      "sellable": 1,
      "retired_on": null,
      "notes": null
    }
  ],
  "row_count": 1,
  "truncated": false
}
⚙ search_kb(quote facts auto)
{
  "query": "quote facts auto"
}
{
  "results": [
    {
      "doc_id": "KB-NE-MIN-LIMITS",
      "title": "NY/NJ minimum auto liability limits",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
      "snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
    },
    {
      "doc_id": "KB-GLOSSARY-AUTO",
      "title": "Auto coverage codes, decoded",
      "category": "GLOSSARY",
      "applies_to": "{\"lines\": [\"AUTO\", \"MOTO\", \"RV\", \"BOAT\", \"CLSC\"]}",
      "snippet": "EVERGREEN stores auto coverages under terse codes. Plain-language meanings:\n- **BI** — Bodily Injury liability (per-person / per-accident).\n- **PD** — Property Damage liability.\n- **UM/UIM** (`UMUIM`) — Uninsured / Underinsured Motorist.\n- …"
    },
    {
      "doc_id": "KB-CA-RATING",
      "title": "CA: prohibited auto rating factors",
      "category": "COMPLIANCE",
      "applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"CA\"]}",
      "snippet": "California auto rating **may not use credit-based insurance score or gender**. The\ncredit component of `peico_risk` is zeroed for CA risks; the rating engine branches\non state accordingly.\n"
    },
    {
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "title": "SPRINGSAVE25 terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "$75 off auto in the Midwest/Southwest, spring 2025 only. Offer window 2025-03-20 through 2025-06-21; does not apply after 2025-06-21. Applicability is determined by the offer window as of the quote date."
    },
    {
      "doc_id": "KB-LEGACY-XWALK",
      "title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
      "category": "HOWTO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "PEICO is migrating from the legacy **EVERGREEN** mainframe to **CANOPY**. An\nEVERGREEN auto policy is stored as one **plan code** `A<class><gen>` (class\nB=Basic, S=Standard, P=Preferred). A plan code does NOT map to a CANOPY tier on\nits own…"
    },
    {
      "doc_id": "KB-AUTO-TIERS",
      "title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
      "category": "POLICY",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
    },
    {
      "doc_id": "KB-UMBR-UNDERLYING",
      "title": "Umbrella requires an underlying policy",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"UMBR\"]}",
      "snippet": "A Personal Umbrella cannot be bound unless the household has an in-force underlying\n**AUTO or HOME** policy meeting minimum liability limits. Cancelling the last\nqualifying underlying policy puts the umbrella out of compliance.\n"
    }
  ]
}
⚙ get_doc(KB-AUTO-TIERS)
{
  "doc_id": "KB-AUTO-TIERS"
}
{
  "doc_id": "KB-AUTO-TIERS",
  "title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
  "category": "POLICY",
  "applies_to": "{\"lines\": [\"AUTO\"]}",
  "body_md": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
}
⚙ price_check(POL-ne-auto-pref-p_auto)
{
  "policy_id": "POL-ne-auto-pref-p_auto"
}
{
  "as_of": "2025-01-10",
  "facts": {
    "line": "AUTO",
    "tier": "EVERGREEN",
    "region": "R-NE",
    "state": "NJ",
    "term_months": 12,
    "peico_risk": 784,
    "age": 53,
    "billing_plan": "AUTOPAY_MONTHLY",
    "autopay": true,
    "paperless": true,
    "loyalty_tier": "Timber",
    "status": "CUSTOMER",
    "has_bundle": false,
    "active_lines": 1,
    "is_new_first_policy": false,
    "promo_code": null,
    "coverages": [
      "MED",
      "RENT_REIMB",
      "UMUIM"
    ],
    "driver_age": 53,
    "annual_miles": 11000,
    "vehicle_age": 4,
    "incidents_5yr": 0,
    "exposure_count": 1
  },
  "base_premium_cents": 144108,
  "final_premium_cents": 114557,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:EVERGREEN",
      "detail": "tier factor ×1.28",
      "factor": 1.28,
      "amount_cents": null,
      "running_cents": 115200
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 149760
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=53 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 149760
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=784 ×0.84",
      "factor": 0.84,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=11000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 119508
    },
    {
      "step": "COVERAGE",
      "code": "MED",
      "detail": "+ MED $45",
      "factor": null,
      "amount_cents": 4500,
      "running_cents": 124008
    },
    {
      "step": "COVERAGE",
      "code": "RENT_REIMB",
      "detail": "+ RENT_REIMB $30",
      "factor": null,
      "amount_cents": 3000,
      "running_cents": 127008
    },
    {
      "step": "COVERAGE",
      "code": "UMUIM",
      "detail": "+ UMUIM $110",
      "factor": null,
      "amount_cents": 11000,
      "running_cents": 138008
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 140508
    },
    {
      "step": "FEES",
      "code": "installment",
      "detail": "+ fractional-pay surcharge",
      "factor": null,
      "amount_cents": 3600,
      "running_cents": 144108
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 126815
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 124315
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 120586
    },
    {
      "step": "DISCOUNT",
      "code": "LOYALTY",
      "detail": "−5%",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 114557
    }
  ]
}
⚙ quote({"vehicle_age":4,"loyalty_tier":"Timber","incidents_5yr":0,"active_lines":1,"…)
{
  "facts": {
    "vehicle_age": 4,
    "loyalty_tier": "Timber",
    "incidents_5yr": 0,
    "active_lines": 1,
    "region": "R-NE",
    "coverages": [
      "MED",
      "RENT_REIMB",
      "UMUIM",
      "ROAD"
    ],
    "has_bundle": false,
    "driver_age": 53,
    "is_new_first_policy": false,
    "term_months": 12,
    "line": "AUTO",
    "billing_plan": "AUTOPAY_MONTHLY",
    "state": "NJ",
    "age": 53,
    "peico_risk": 784,
    "exposure_count": 1,
    "annual_miles": 11000,
    "status": "CUSTOMER",
    "paperless": true,
    "autopay": true,
    "tier": "EVERGREEN"
  },
  "as_of": "2025-01-10"
}
{
  "as_of": "2025-01-10",
  "base_premium_cents": 146608,
  "final_premium_cents": 116584,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:EVERGREEN",
      "detail": "tier factor ×1.28",
      "factor": 1.28,
      "amount_cents": null,
      "running_cents": 115200
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 149760
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=53 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 149760
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=784 ×0.84",
      "factor": 0.84,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=11000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 119508
    },
    {
      "step": "COVERAGE",
      "code": "MED",
      "detail": "+ MED $45",
      "factor": null,
      "amount_cents": 4500,
      "running_cents": 124008
    },
    {
      "step": "COVERAGE",
      "code": "RENT_REIMB",
      "detail": "+ RENT_REIMB $30",
      "factor": null,
      "amount_cents": 3000,
      "running_cents": 127008
    },
    {
      "step": "COVERAGE",
      "code": "UMUIM",
      "detail": "+ UMUIM $110",
      "factor": null,
      "amount_cents": 11000,
      "running_cents": 138008
    },
    {
      "step": "COVERAGE",
      "code": "ROAD",
      "detail": "+ ROAD $25",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 140508
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 143008
    },
    {
      "step": "FEES",
      "code": "installment",
      "detail": "+ fractional-pay surcharge",
      "factor": null,
      "amount_cents": 3600,
      "running_cents": 146608
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 129015
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 126515
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 122720
    },
    {
      "step": "DISCOUNT",
      "code": "LOYALTY",
      "detail": "−5%",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 116584
    }
  ]
}
⚙ query_db(SELECT * FROM eligibility_rules WHERE coverage_id = 'AUTO:ROAD' OR line = 'AU…)
{
  "sql": "SELECT * FROM eligibility_rules WHERE coverage_id = 'AUTO:ROAD' OR line = 'AUTO' AND coverage_id IS NULL"
}
{
  "rows": [
    {
      "rule_id": "ELIG-NY-AUTO-SAPLING",
      "line": "AUTO",
      "tier_id": "AUTO:SAPLING",
      "coverage_id": null,
      "state": "NY",
      "effect": "DENY",
      "condition": null,
      "effective_start": null,
      "effective_end": null,
      "reason_doc": "KB-NE-MIN-LIMITS",
      "notes": "NY minimum BI/PD exceeds Sapling limits -> Sapling auto ineligible."
    },
    {
      "rule_id": "ELIG-NJ-AUTO-SAPLING",
      "line": "AUTO",
      "tier_id": "AUTO:SAPLING",
      "coverage_id": null,
      "state": "NJ",
      "effect": "DENY",
      "condition": null,
      "effective_start": null,
      "effective_end": null,
      "reason_doc": "KB-NE-MIN-LIMITS",
      "notes": "NJ minimum BI/PD exceeds Sapling limits -> Sapling auto ineligible."
    },
    {
      "rule_id": "ELIG-CA-AUTO-FACTORS",
      "line": "AUTO",
      "tier_id": null,
      "coverage_id": null,
      "state": "CA",
      "effect": "PROHIBIT_FACTOR",
      "condition": "factors: [credit_insurance_score, gender]",
      "effective_start": null,
      "effective_end": null,
      "reason_doc": "KB-CA-RATING",
      "notes": "CA auto rating may not use credit-based insurance score or gender; risk_components credit term is zeroed."
    }
  ],
  "row_count": 3,
  "truncated": false
}

I've found your account, Eleanor!

The standard cost for adding Roadside Assistance (ROAD) to your auto policy is $25.00 per year.

However, because you have several discounts active on your policy (specifically, your Safe Driver, Autopay, and Loyalty discounts), the actual impact on your premium is discounted:

  • Current annual premium: $1,145.57
  • New annual premium (with Roadside Assistance): $1,165.84
  • Net cost to you: $20.27 per year (which is only about $1.69 per month!)

Would you like me to go ahead and add this coverage to your policy?

145k in · 3,816 out · $0.24 · 35.8s
Customer

Yes, absolutely! That sounds great. Go ahead and add it today, please.

Agent
⚙ update_coverages(POL-ne-auto-pref-p_auto, ["ROAD"])
{
  "policy_id": "POL-ne-auto-pref-p_auto",
  "add": [
    "ROAD"
  ]
}
{
  "ok": true,
  "changesets": [
    {
      "policy_coverages": {
        "added": [
          {
            "pk": {
              "policy_id": "POL-ne-auto-pref-p_auto",
              "coverage_id": "AUTO:ROAD"
            },
            "row": {
              "policy_id": "POL-ne-auto-pref-p_auto",
              "coverage_id": "AUTO:ROAD",
              "value": null,
              "premium_contribution_cents": null
            }
          }
        ]
      }
    }
  ],
  "note": "stored premium is now stale — call reprice_policy to recompute"
}
⚙ reprice_policy(POL-ne-auto-pref-p_auto)
{
  "policy_id": "POL-ne-auto-pref-p_auto"
}
{
  "ok": true,
  "as_of": "2025-01-10",
  "base_premium_cents": 146608,
  "final_premium_cents": 116584,
  "breakdown": [
    {
      "step": "BASE",
      "code": "base",
      "detail": "base_rate $900",
      "factor": null,
      "amount_cents": null,
      "running_cents": 90000
    },
    {
      "step": "BASE",
      "code": "tier:EVERGREEN",
      "detail": "tier factor ×1.28",
      "factor": 1.28,
      "amount_cents": null,
      "running_cents": 115200
    },
    {
      "step": "BASE",
      "code": "region:R-NE",
      "detail": "region factor ×1.3",
      "factor": 1.3,
      "amount_cents": null,
      "running_cents": 149760
    },
    {
      "step": "RISK",
      "code": "factor:driver_age",
      "detail": "driver_age=53 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 149760
    },
    {
      "step": "RISK",
      "code": "factor:risk_score",
      "detail": "risk_score=784 ×0.84",
      "factor": 0.84,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:annual_miles",
      "detail": "annual_miles=11000 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:vehicle_age",
      "detail": "vehicle_age=4 ×1.0",
      "factor": 1,
      "amount_cents": null,
      "running_cents": 125798
    },
    {
      "step": "RISK",
      "code": "factor:incidents_5yr",
      "detail": "incidents_5yr=0 ×0.95",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 119508
    },
    {
      "step": "COVERAGE",
      "code": "MED",
      "detail": "+ MED $45",
      "factor": null,
      "amount_cents": 4500,
      "running_cents": 124008
    },
    {
      "step": "COVERAGE",
      "code": "RENT_REIMB",
      "detail": "+ RENT_REIMB $30",
      "factor": null,
      "amount_cents": 3000,
      "running_cents": 127008
    },
    {
      "step": "COVERAGE",
      "code": "ROAD",
      "detail": "+ ROAD $25",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 129508
    },
    {
      "step": "COVERAGE",
      "code": "UMUIM",
      "detail": "+ UMUIM $110",
      "factor": null,
      "amount_cents": 11000,
      "running_cents": 140508
    },
    {
      "step": "FEES",
      "code": "policy_fee",
      "detail": "+ policy fee",
      "factor": null,
      "amount_cents": 2500,
      "running_cents": 143008
    },
    {
      "step": "FEES",
      "code": "installment",
      "detail": "+ fractional-pay surcharge",
      "factor": null,
      "amount_cents": 3600,
      "running_cents": 146608
    },
    {
      "step": "DISCOUNT",
      "code": "SAFE_DRIVER",
      "detail": "−12%",
      "factor": 0.88,
      "amount_cents": null,
      "running_cents": 129015
    },
    {
      "step": "DISCOUNT",
      "code": "PAPERLESS",
      "detail": "−$25",
      "factor": null,
      "amount_cents": -2500,
      "running_cents": 126515
    },
    {
      "step": "DISCOUNT",
      "code": "AUTOPAY",
      "detail": "−3%",
      "factor": 0.97,
      "amount_cents": null,
      "running_cents": 122720
    },
    {
      "step": "DISCOUNT",
      "code": "LOYALTY",
      "detail": "−5%",
      "factor": 0.95,
      "amount_cents": null,
      "running_cents": 116584
    }
  ],
  "changeset": {
    "policies": {
      "changed": [
        {
          "pk": {
            "policy_id": "POL-ne-auto-pref-p_auto"
          },
          "fields": {
            "base_premium_cents": [
              144108,
              146608
            ],
            "final_premium_cents": [
              114557,
              116584
            ],
            "premium_breakdown": [
              "[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-NE\", \"detail\": \"region factor \\u00d71.3\", \"factor\": 1.3, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=53 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=784 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=11000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=4 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 119508}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 124008}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 127008}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 138008}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 140508}, {\"step\": \"FEES\", \"code\": \"installment\", \"detail\": \"+ fractional-pay surcharge\", \"factor\": null, \"amount_cents\": 3600, \"running_cents\": 144108}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 126815}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 124315}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 120586}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 114557}]",
              "[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-NE\", \"detail\": \"region factor \\u00d71.3\", \"factor\": 1.3, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=53 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 149760}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=784 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=11000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=4 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 125798}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 119508}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 124008}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 127008}, {\"step\": \"COVERAGE\", \"code\": \"ROAD\", \"detail\": \"+ ROAD $25\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 129508}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 140508}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 143008}, {\"step\": \"FEES\", \"code\": \"installment\", \"detail\": \"+ fractional-pay surcharge\", \"factor\": null, \"amount_cents\": 3600, \"running_cents\": 146608}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 129015}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 126515}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 122720}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 116584}]"
            ]
          }
        }
      ]
    }
  }
}

I have successfully added the Roadside Assistance coverage to your auto policy and repriced it.

Your new final annual premium is $1,165.84 (which is exactly $20.27 more than before, as discussed). These updates are active on your policy immediately.

Is there anything else I can help you with today?

53k in · 427 out · $0.04 · 5.9s
Customer

No, that's perfect. Thank you so much for taking care of that for me!

Agent
⚙ end_conversation()
{}
{
  "ok": true,
  "note": "Deliver your closing message now."
}

You are very welcome! It was a pleasure assisting you today, Eleanor. Thank you for choosing PEICO, and have a wonderful day!

40k in · 77 out · $0.02 · 3.4s