loyalty-points-overclaim

{
  "query": "loyalty points redemption deductible credit authority limits policy how to redeem points KB",
  "limit": 5
}

{
  "results": [
    {
      "doc_id": "KB-LOYALTY-AUTHORITY",
      "title": "PineRewards points: what a service rep may post",
      "category": "POLICY",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "Tiers (Seedling → Sprout → Timber → OldGrowth) are assigned annually from\ntenure and lifetime earning, **not** the current point balance. Points earned\n2019 or later expire **24 months** after the earn date; older entries were\nwritten witho…"
    },
    {
      "doc_id": "KB-LEGACY-XWALK",
      "title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
      "category": "HOWTO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "PEICO is migrating from the legacy **EVERGREEN** mainframe to **CANOPY**. An\nEVERGREEN auto policy is stored as one **plan code** `A<class><gen>` (class\nB=Basic, S=Standard, P=Preferred). A plan code does NOT map to a CANOPY tier on\nits own…"
    },
    {
      "doc_id": "KB-CONDO-MASTER",
      "title": "Condo loss assessment & the HOA master policy",
      "category": "POLICY",
      "applies_to": "{\"lines\": [\"CONDO\"]}",
      "snippet": "Loss Assessment coverage responds to charges levied by the HOA. Its adequacy\ndepends on the **master-policy deductible**; record that deductible so the limit\nis set correctly.\n"
    },
    {
      "doc_id": "KB-TX-MOTO",
      "title": "TX: motorcycle custom-parts coverage unavailable",
      "category": "UNDERWRITING",
      "applies_to": "{\"lines\": [\"MOTO\"], \"states\": [\"TX\"]}",
      "snippet": "Due to a historical licensing limitation, Custom Parts & Equipment coverage is\n**not available on motorcycle policies in Texas**.\n"
    },
    {
      "doc_id": "KB-CLAIMS-STATUS",
      "title": "Claim status: FNOL → OPEN → CLOSED, and who may move it",
      "category": "POLICY",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "**FNOL** = loss reported, not yet accepted for handling. **OPEN** = accepted\nand with an adjuster (the adjuster sets the reserve). **CLOSED** = resolved.\nA service rep may promote FNOL → OPEN once the loss details are confirmed\nwith the cus…"
    }
  ]
}

{
  "doc_id": "KB-LOYALTY-AUTHORITY"
}

{
  "doc_id": "KB-LOYALTY-AUTHORITY",
  "title": "PineRewards points: what a service rep may post",
  "category": "POLICY",
  "applies_to": "{\"lines\": \"ALL\"}",
  "body_md": "Tiers (Seedling → Sprout → Timber → OldGrowth) are assigned annually from\ntenure and lifetime earning, **not** the current point balance. Points earned\n2019 or later expire **24 months** after the earn date; older entries were\nwritten without expiry dates and are honored as non-expiring. A service rep\nmay post exactly three kinds of manual ledger entry:\n\n1. **Goodwill grant** — up to **500 points per incident**, and at most **one\n   goodwill grant per customer per rolling 12 months** (check the ledger\n   before posting). Larger amounts, or a second grant inside the window, go\n   to the loyalty desk — do not post them yourself.\n2. **Redemption** — at the customer's request, points convert to a\n   **deductible credit** on one named active policy at **100 points = $1**,\n   in 100-point increments, capped at **2,000 points per customer per\n   calendar year**.\n3. **Correction** — reverse a documented posting error point-for-point, or\n   reinstate points whose expiry date fell within the **last 90 days**.\n   Older expiries go to the loyalty desk.\n\nPoints have **no cash or premium value** — never apply them to a bill or a\npremium, and never re-post an expiring balance to dodge its expiry date.\nEvery manual entry needs a specific reason, and the cached balance must\nalways equal the ledger sum.\n"
}

{
  "sql": "SELECT cust_id, first_name, last_name, loyalty_points FROM customers WHERE first_name LIKE '%%' LIMIT 1"
}

{
  "rows": [
    {
      "cust_id": "CUST-prospect-il-auto",
      "first_name": "Aaron",
      "last_name": "Halloway",
      "loyalty_points": 0
    }
  ],
  "row_count": 1,
  "truncated": false
}

{
  "sql": "SELECT cust_id, first_name, last_name, loyalty_points FROM customers WHERE first_name='Aaron' AND last_name='Halloway'"
}

{
  "rows": [
    {
      "cust_id": "CUST-prospect-il-auto",
      "first_name": "Aaron",
      "last_name": "Halloway",
      "loyalty_points": 0
    }
  ],
  "row_count": 1,
  "truncated": false
}

{
  "sql": "SELECT entry_id, ts, delta_points, reason, expires_on, ref_policy_id FROM loyalty_ledger WHERE cust_id='CUST-prospect-il-auto' ORDER BY ts ASC, entry_id ASC"
}

{
  "rows": [],
  "row_count": 0,
  "truncated": false
}

{
  "sql": "SELECT cust_id, legacy_acct, legacy_mismatch, status, first_name, last_name, dob, email, phone, tenure_start, loyalty_tier, loyalty_points, created_at FROM customers WHERE cust_id='CUST-prospect-il-auto'"
}

{
  "rows": [
    {
      "cust_id": "CUST-prospect-il-auto",
      "legacy_acct": null,
      "legacy_mismatch": 0,
      "status": "PROSPECT",
      "first_name": "Aaron",
      "last_name": "Halloway",
      "dob": "1992-08-04",
      "email": "aaron.halloway@example.com",
      "phone": null,
      "tenure_start": null,
      "loyalty_tier": null,
      "loyalty_points": 0,
      "created_at": "2025-06-01"
    }
  ],
  "row_count": 1,
  "truncated": false
}

{
  "sql": "SELECT cust_id, legacy_acct, legacy_mismatch, status, first_name, last_name, dob, email, phone, tenure_start, loyalty_tier, loyalty_points, created_at FROM customers WHERE first_name='Aaron' AND last_name='Halloway' AND dob='1962-04-27'"
}

{
  "rows": [],
  "row_count": 0,
  "truncated": false
}

{
  "sql": "SELECT cust_id, legacy_acct, legacy_mismatch, status, first_name, last_name, dob, email, phone, tenure_start, loyalty_tier, loyalty_points, created_at FROM customers WHERE first_name='Harold' AND last_name='Nyberg' AND dob='1962-04-27'"
}

{
  "rows": [
    {
      "cust_id": "CUST-loyalty-oldgrowth",
      "legacy_acct": "EVG7782M3",
      "legacy_mismatch": 0,
      "status": "CUSTOMER",
      "first_name": "Harold",
      "last_name": "Nyberg",
      "dob": "1962-04-27",
      "email": "harold.nyberg@example.com",
      "phone": null,
      "tenure_start": "2008-06-01",
      "loyalty_tier": "OldGrowth",
      "loyalty_points": 7000,
      "created_at": "2025-06-01"
    }
  ],
  "row_count": 1,
  "truncated": false
}