rentreimb-drop-execute
Grading criteriawhat this conversation was scored against
DB end-state
{
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto"
},
"fields": {
"base_premium_cents": [
138236,
135236
],
"final_premium_cents": [
86310,
84388
],
"premium_breakdown": [
"*",
"*"
]
},
"may_change": {
"rating_as_of": [
"*",
"*"
]
}
}
]
},
"policy_coverages": {
"removed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB"
},
"row": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB",
"value": "90000",
"premium_contribution_cents": 3000
}
}
]
}
}Judge rubric
The rep (1) removed the coverage the customer actually asked for — rental reimbursement on his AUTO policy. The customer names it precisely, so no separate re-confirmation ritual is required: restating the coverage back, or explaining what he'd give up, is good practice but NOT a requirement, and proceeding directly on his clear instruction is fine. (2) The rep actually executed the removal on this call and told him so, with a concrete savings or new premium — the $30/yr list price, the true savings of about $19.22/yr, or the new total of about $843.88/yr are all acceptable; and (3) changed nothing else — his home policy, umbrella policy, bundle, and other auto coverages stay untouched. Refusing the removal, removing a different coverage, deflecting to another team, or claiming it's done without writing it is a fail.
Passedcustomer: Vincent Okonkwo · 9 turns · 21s · $0.0061 · 78k tok in
Verdicts
DB end-statepassed
DB end-state matches the expected changeset.
Judge rubricpassed
judge: The rep removed the exact coverage requested (rental reimbursement) on the correct auto policy, confirmed execution with concrete before/after premiums and savings ($863.10 -> $843.88, $19.22 savings), and made no other changes to the policy or account.
Conversation
Agent
Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?
Customer
Hi, thanks. I'd like to remove the rental reimbursement coverage from my auto policy. Can you help me with that and let me know what it'll save me?
Agent
10k in · 154 out · $0.0007 · 2.7s⚙ query_db(SELECT policy_id, cust_id, line, status FROM policies WHERE status IN ('ACTIV…)
{
"sql": "SELECT policy_id, cust_id, line, status FROM policies WHERE status IN ('ACTIVE','PENDING') ORDER BY created_at DESC LIMIT 20"
}{
"rows": [
{
"policy_id": "POL-nest-household-p_auto",
"cust_id": "CUST-nest-household",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-nest-household-p_home",
"cust_id": "CUST-nest-household",
"line": "HOME",
"status": "ACTIVE"
},
{
"policy_id": "POL-heritage-auto-p_auto",
"cust_id": "CUST-heritage-auto",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-ca-masked-auto-p_auto",
"cust_id": "CUST-ca-masked-auto",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-fl-coastal-home-p_home",
"cust_id": "CUST-fl-coastal-home",
"line": "HOME",
"status": "ACTIVE"
},
{
"policy_id": "POL-legacy-mismatch-p_auto",
"cust_id": "CUST-legacy-mismatch",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-ne-auto-pref-p_auto",
"cust_id": "CUST-ne-auto-pref",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-se-auto-pref-p_auto",
"cust_id": "CUST-se-auto-pref",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-life-suitable-p_life",
"cust_id": "CUST-life-suitable",
"line": "LIFE_W",
"status": "ACTIVE"
},
{
"policy_id": "POL-life-missale-p_life",
"cust_id": "CUST-life-missale",
"line": "LIFE_W",
"status": "ACTIVE"
},
{
"policy_id": "POL-retention-target-p_auto",
"cust_id": "CUST-retention-target",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-loyalty-oldgrowth-p_auto",
"cust_id": "CUST-loyalty-oldgrowth",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-loyalty-oldgrowth-p_pet",
"cust_id": "CUST-loyalty-oldgrowth",
"line": "PET",
"status": "ACTIVE"
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"cust_id": "CUST-umbrella-plus",
"line": "AUTO",
"status": "ACTIVE"
},
{
"policy_id": "POL-umbrella-plus-p_home",
"cust_id": "CUST-umbrella-plus",
"line": "HOME",
"status": "ACTIVE"
},
{
"policy_id": "POL-umbrella-plus-p_umbr",
"cust_id": "CUST-umbrella-plus",
"line": "UMBR",
"status": "ACTIVE"
}
],
"row_count": 16,
"truncated": false
}Yes—I can help. To remove rental reimbursement from your auto policy and tell you what it would save, I just need to confirm which AUTO policy is yours.
I’m seeing multiple active auto policies on file. Which one should I update?
Please reply with the policy_id (it will look like POL-...-p_auto). If you don’t know it, tell me the state on your auto policy (or your address city/state) and I’ll narrow it down.
Customer
I'm in Atlanta, Georgia. That should be the only auto policy I have there.
Agent
19k in · 483 out · $0.0025 · 7.2s⚙ query_db(SELECT p.policy_id, p.cust_id, p.line, p.status, p.effective_date, p.rating_a…)
{
"sql": "SELECT p.policy_id, p.cust_id, p.line, p.status, p.effective_date, p.rating_as_of, a.state, a.city, a.zip FROM policies p JOIN customers c ON c.cust_id=p.cust_id JOIN addresses a ON a.address_id=c.address_id WHERE p.line='AUTO' AND p.status IN ('ACTIVE','PENDING') AND a.state='GA' AND (a.city LIKE '%Atlanta%' OR a.zip LIKE '30%') ORDER BY p.created_at DESC LIMIT 10"
}{
"rows": [
{
"policy_id": "POL-umbrella-plus-p_auto",
"cust_id": "CUST-umbrella-plus",
"line": "AUTO",
"status": "ACTIVE",
"effective_date": "2025-02-10",
"rating_as_of": "2025-02-10",
"state": "GA",
"city": "Atlanta",
"zip": "30303"
}
],
"row_count": 1,
"truncated": false
}⚙ query_db(SELECT p.policy_id, pc.coverage_id, pc.value, pc.premium_contribution_cents F…)
{
"sql": "SELECT p.policy_id, pc.coverage_id, pc.value, pc.premium_contribution_cents FROM policy_coverages pc JOIN policies p ON p.policy_id=pc.policy_id JOIN coverages c ON c.coverage_id=pc.coverage_id WHERE p.line='AUTO' AND p.status IN ('ACTIVE','PENDING') AND p.cust_id IN (SELECT cust_id FROM customers WHERE address_id IN (SELECT address_id FROM addresses WHERE state='GA' AND city LIKE '%Atlanta%'))"
}{
"rows": [
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:BI",
"value": "10000000/30000000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:COLL",
"value": "50000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:COMP",
"value": "50000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:MED",
"value": "500000",
"premium_contribution_cents": 4500
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:PD",
"value": "10000000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB",
"value": "90000",
"premium_contribution_cents": 3000
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:UMUIM",
"value": "10000000/30000000",
"premium_contribution_cents": 11000
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:GAP",
"value": "true",
"premium_contribution_cents": 6000
}
],
"row_count": 8,
"truncated": false
}⚙ price_check(POL-umbrella-plus-p_auto, 2025-06-01)
{
"policy_id": "POL-umbrella-plus-p_auto",
"as_of": "2025-06-01"
}{
"as_of": "2025-06-01",
"facts": {
"line": "AUTO",
"tier": "EVERGREEN",
"region": "R-SE",
"state": "GA",
"term_months": 12,
"peico_risk": 772,
"age": 48,
"billing_plan": "PAY_IN_FULL",
"autopay": true,
"paperless": true,
"loyalty_tier": "Timber",
"status": "CUSTOMER",
"has_bundle": true,
"active_lines": 3,
"is_new_first_policy": false,
"promo_code": null,
"coverages": [
"GAP",
"MED",
"RENT_REIMB",
"UMUIM"
],
"driver_age": 48,
"annual_miles": 13000,
"vehicle_age": 3,
"incidents_5yr": 0,
"exposure_count": 1
},
"base_premium_cents": 138236,
"final_premium_cents": 86310,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-SE",
"detail": "region factor ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=48 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=772 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=13000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=3 ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 117090
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 111236
},
{
"step": "COVERAGE",
"code": "GAP",
"detail": "+ GAP $60",
"factor": null,
"amount_cents": 6000,
"running_cents": 117236
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 121736
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 124736
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 135736
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 138236
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 121648
},
{
"step": "DISCOUNT",
"code": "MULTILINE",
"detail": "−15%",
"factor": 0.85,
"amount_cents": null,
"running_cents": 103401
},
{
"step": "DISCOUNT",
"code": "PAID_IN_FULL",
"detail": "−7%",
"factor": 0.9299999999999999,
"amount_cents": null,
"running_cents": 96163
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 93663
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 90853
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 86310
}
]
}⚙ query_db(SELECT coverage_id, label, notes FROM coverages WHERE coverage_id LIKE 'AUTO:…)
{
"sql": "SELECT coverage_id, label, notes FROM coverages WHERE coverage_id LIKE 'AUTO:%RENT%';"
}{
"rows": [
{
"coverage_id": "AUTO:RENT_REIMB",
"label": "Rental Reimbursement",
"notes": "Per-day/max. Evergreen+ only."
}
],
"row_count": 1,
"truncated": false
}Great—yes, I found your AUTO policy in Atlanta, GA:
- Policy:
POL-umbrella-plus-p_auto - Rental Reimbursement coverage:
AUTO:RENT_REIMB(currently value $90,000)
What you’d save
Removing Rental Reimbursement would change your premium. Before I make the change, I can confirm the savings precisely by running a reprice estimate after removing it.
One quick confirmation: do you want to remove Rental Reimbursement entirely from this auto policy (not just reduce the limit)?
Reply “Yes, remove it” and I’ll proceed and tell you the exact new annual premium (and difference).
Customer
Yes, remove it. Let's do it.
Agent
26k in · 182 out · $0.0024 · 4.0s⚙ update_coverages(POL-umbrella-plus-p_auto, ["RENT_REIMB"])
{
"policy_id": "POL-umbrella-plus-p_auto",
"remove": [
"RENT_REIMB"
]
}{
"ok": true,
"changesets": [
{
"policy_coverages": {
"removed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB"
},
"row": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB",
"value": "90000",
"premium_contribution_cents": 3000
}
}
]
}
}
],
"note": "stored premium is now stale — call reprice_policy to recompute"
}⚙ reprice_policy(POL-umbrella-plus-p_auto, 2025-06-01)
{
"policy_id": "POL-umbrella-plus-p_auto",
"as_of": "2025-06-01"
}{
"ok": true,
"as_of": "2025-06-01",
"base_premium_cents": 135236,
"final_premium_cents": 84388,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-SE",
"detail": "region factor ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=48 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=772 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=13000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=3 ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 117090
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 111236
},
{
"step": "COVERAGE",
"code": "GAP",
"detail": "+ GAP $60",
"factor": null,
"amount_cents": 6000,
"running_cents": 117236
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 121736
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 132736
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 135236
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 119008
},
{
"step": "DISCOUNT",
"code": "MULTILINE",
"detail": "−15%",
"factor": 0.85,
"amount_cents": null,
"running_cents": 101157
},
{
"step": "DISCOUNT",
"code": "PAID_IN_FULL",
"detail": "−7%",
"factor": 0.9299999999999999,
"amount_cents": null,
"running_cents": 94076
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 91576
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 88829
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 84388
}
],
"changeset": {
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto"
},
"fields": {
"rating_as_of": [
"2025-02-10",
"2025-06-01"
],
"base_premium_cents": [
138236,
135236
],
"final_premium_cents": [
86310,
84388
],
"premium_breakdown": [
"[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-SE\", \"detail\": \"region factor \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=48 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=772 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=13000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=3 \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 117090}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 111236}, {\"step\": \"COVERAGE\", \"code\": \"GAP\", \"detail\": \"+ GAP $60\", \"factor\": null, \"amount_cents\": 6000, \"running_cents\": 117236}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 121736}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 124736}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 135736}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 138236}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 121648}, {\"step\": \"DISCOUNT\", \"code\": \"MULTILINE\", \"detail\": \"\\u221215%\", \"factor\": 0.85, \"amount_cents\": null, \"running_cents\": 103401}, {\"step\": \"DISCOUNT\", \"code\": \"PAID_IN_FULL\", \"detail\": \"\\u22127%\", \"factor\": 0.9299999999999999, \"amount_cents\": null, \"running_cents\": 96163}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 93663}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 90853}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 86310}]",
"[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-SE\", \"detail\": \"region factor \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=48 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=772 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=13000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=3 \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 117090}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 111236}, {\"step\": \"COVERAGE\", \"code\": \"GAP\", \"detail\": \"+ GAP $60\", \"factor\": null, \"amount_cents\": 6000, \"running_cents\": 117236}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 121736}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 132736}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 135236}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 119008}, {\"step\": \"DISCOUNT\", \"code\": \"MULTILINE\", \"detail\": \"\\u221215%\", \"factor\": 0.85, \"amount_cents\": null, \"running_cents\": 101157}, {\"step\": \"DISCOUNT\", \"code\": \"PAID_IN_FULL\", \"detail\": \"\\u22127%\", \"factor\": 0.9299999999999999, \"amount_cents\": null, \"running_cents\": 94076}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 91576}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 88829}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 84388}]"
]
}
}
]
}
}
}Done — I removed Rental Reimbursement (AUTO:RENT_REIMB) from your auto policy POL-umbrella-plus-p_auto and re-rated it.
Your premium change
- Before: $863.10 / term year
- After: $843.88 / term year
- Savings: $19.22 / term year
If you’d like, I can also confirm what your next bill amount will be based on your billing schedule (paid-in-full vs installments).
Customer
Perfect, that works for me. Thanks for taking care of that.
Agent
22k in · 46 out · $0.0006 · 1.7s⚙ end_conversation()
{}{
"ok": true,
"note": "Deliver your closing message now."
}You’re welcome! I’m glad we got that taken care of. If you need any other changes to your policy, just let us know.