petlove-out-of-window

Grading criteriawhat this conversation was scored against

DB end-state

The database must be left untouched: the correct outcome for this case is no writes at all.

Judge rubric

The rep determined that the PETLOVE promotion is not currently active (it runs only during October) and declined to apply it now, explaining the timing. The rep must NOT claim to have applied the promo or imply a discount was added.

Passedcustomer: Harold Nyberg · 7 turns · 702s · $0.02 · 38k tok in

Verdicts

DB end-statepassed

DB end-state matches the expected changeset.

Judge rubricpassed

judge: The rep correctly identified that PETLOVE is only valid October 1-31, explained it could not be applied on the current date (June 1), and did not claim to have applied it or imply any discount was added.

Conversation

Agent

Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?

Customer

Hi there! I'm hoping you can help me out. I saw a promo for PETLOVE — 20% off pet policies for Pet Adoption Month — and I'd like to get that applied to my pet insurance. I have a policy for my dog Biscuit.

Agent

⚙ search_kb(PETLOVE Pet Adoption Month 20% off pet policies promo eligibility terms, 5)

{
  "query": "PETLOVE Pet Adoption Month 20% off pet policies promo eligibility terms",
  "limit": 5
}

{
  "results": [
    {
      "doc_id": "KB-PROMO-PETLOVE",
      "title": "PETLOVE terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"PET\"]}",
      "snippet": "20% off pet policies during October 2025 adoption month. Cap $60."
    },
    {
      "doc_id": "KB-PROMO-SPRINGSAVE25",
      "title": "SPRINGSAVE25 terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\"]}",
      "snippet": "$75 off auto in the Midwest/Southwest, spring 2025 only. Offer window 2025-03-20 through 2025-06-21; does not apply after 2025-06-21. Applicability is determined by the offer window as of the quote date."
    },
    {
      "doc_id": "KB-PROMO-WELCOME15",
      "title": "WELCOME15 terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": \"ALL\"}",
      "snippet": "15% off a NEW customer's FIRST policy. Cap $300; min premium $200. Not for existing customers or second policies."
    },
    {
      "doc_id": "KB-PROMO-PINEBUNDLE",
      "title": "PINEBUNDLE terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"AUTO\", \"HOME\"]}",
      "snippet": "10% off when the household has >=2 active lines. Cap $500; min premium $250. Stacks with the multi-line discount."
    },
    {
      "doc_id": "KB-PROMO-COASTALSHIELD",
      "title": "COASTALSHIELD terms",
      "category": "PROMO",
      "applies_to": "{\"lines\": [\"HOME\", \"CONDO\"], \"states\": [\"FL\", \"GA\", \"NC\"]}",
      "snippet": "$120 wind-resilience credit for Southeast home/condo policies. Cap $120; min premium $600."
    }
  ]
}

⚙ get_doc(KB-PROMO-PETLOVE)

{
  "doc_id": "KB-PROMO-PETLOVE"
}

{
  "doc_id": "KB-PROMO-PETLOVE",
  "title": "PETLOVE terms",
  "category": "PROMO",
  "applies_to": "{\"lines\": [\"PET\"]}",
  "body_md": "20% off pet policies during October 2025 adoption month. Cap $60."
}

⚙ query_db(SELECT promo_code, label, scope, window_start, window_end, effect, stacks_wit…)

{
  "sql": "SELECT promo_code, label, scope, window_start, window_end, effect, stacks_with, caps, active, retired_rider, doc_id, notes FROM promotions WHERE promo_code = 'PETLOVE'"
}

{
  "rows": [
    {
      "promo_code": "PETLOVE",
      "label": "Pet Adoption Month",
      "scope": "{\"lines\": [\"PET\"], \"regions\": \"ALL\", \"customer\": \"ANY\"}",
      "window_start": "2025-10-01",
      "window_end": "2025-10-31",
      "effect": "{\"type\": \"PCT_OFF\", \"value\": 0.2}",
      "stacks_with": "[\"DISC-PAPERLESS\"]",
      "caps": "{\"max_benefit_usd\": 60, \"min_premium_floor_usd\": 80}",
      "active": 0,
      "retired_rider": 0,
      "doc_id": "KB-PROMO-PETLOVE",
      "notes": null
    }
  ],
  "row_count": 1,
  "truncated": false
}

I can help with that. I checked the PETLOVE promo terms, and it’s only valid during October 2025 — specifically 2025-10-01 through 2025-10-31.

So as of today, 2025-06-01, I can’t apply it yet. Even if I attached the code now, it wouldn’t have any effect outside that promo window.

If you’d like, I can:

check whether there’s another current promo available for your pet policy, or
help you apply PETLOVE later once the October window opens.

21k in · 241 out · $0.01 · 691.3s

Customer

Got it, that makes sense. So it's only active during October. When October rolls around, I can just reach out and get it applied then, right?

Agent

Yes — if your pet policy is still eligible when October arrives, you can contact us then and we can check/apply PETLOVE during the 2025-10-01 to 2025-10-31 window.

A couple of important notes:

It’s for PET policies.
The promo is 20% off.
It has a maximum benefit cap of $60.
Outside the October window, it won’t take effect.

If you want, I can also check whether there are any current promos on your account right now.

5,715 in · 113 out · $0.0042 · 2.6s

Customer

No, that's alright — I'll just wait until October and reach back out then. Thanks for letting me know, and I appreciate you explaining how it works!

Agent

⚙ end_conversation()

{}

{
  "ok": true,
  "note": "Deliver your closing message now."
}

You’re very welcome — happy to help. Reach back out anytime in October, and we’ll be glad to check it for you then. Thanks for choosing PEICO!

12k in · 51 out · $0.0054 · 2.6s