rentreimb-drop-execute
Grading criteriawhat this conversation was scored against
DB end-state
{
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto"
},
"fields": {
"base_premium_cents": [
138236,
135236
],
"final_premium_cents": [
86310,
84388
],
"premium_breakdown": [
"*",
"*"
]
},
"may_change": {
"rating_as_of": [
"*",
"*"
]
}
}
]
},
"policy_coverages": {
"removed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB"
},
"row": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB",
"value": "90000",
"premium_contribution_cents": 3000
}
}
]
}
}Judge rubric
The rep (1) removed the coverage the customer actually asked for — rental reimbursement on his AUTO policy. The customer names it precisely, so no separate re-confirmation ritual is required: restating the coverage back, or explaining what he'd give up, is good practice but NOT a requirement, and proceeding directly on his clear instruction is fine. (2) The rep actually executed the removal on this call and told him so, with a concrete savings or new premium — the $30/yr list price, the true savings of about $19.22/yr, or the new total of about $843.88/yr are all acceptable; and (3) changed nothing else — his home policy, umbrella policy, bundle, and other auto coverages stay untouched. Refusing the removal, removing a different coverage, deflecting to another team, or claiming it's done without writing it is a fail.
Passedcustomer: Vincent Okonkwo · 11 turns · 32s · $0.08 · 105k tok in
Verdicts
DB end-statepassed
DB end-state matches the expected changeset.
Judge rubricpassed
judge: The rep removed the exact coverage requested (rental reimbursement) on the correct auto policy, confirmed execution with concrete figures (new premium $843.88, savings $19.22/yr), and did not alter any other policy or coverage.
Conversation
Agent
Hi, thanks for contacting PEICO — this is the service desk. How can I help you today?
Customer
Hi, thanks for picking up. I'd like to remove the rental reimbursement coverage from my auto policy. Can you help me with that and let me know what it'll save me?
Agent
4,731 in · 83 out · $0.0036 · 1.5sAbsolutely — I can help with that.
To remove rental reimbursement and tell you the savings on your auto policy, I first need to locate your account and identify the exact policy. Please provide either:
- your policy number, or
- the full name on the policy and either your date of birth or ZIP code
Once I have that, I’ll check the current coverage and price impact for you.
Customer
Sure. It's Vincent Okonkwo, and my ZIP code is 30303.
Agent
9,953 in · 198 out · $0.0088 · 3.7s⚙ query_db(SELECT c.cust_id, c.first_name, c.last_name, c.dob, c.email, c.phone, a.zip, …)
{
"sql": "SELECT c.cust_id, c.first_name, c.last_name, c.dob, c.email, c.phone, a.zip, p.policy_id, p.line, p.status, p.effective_date, p.expiration_date FROM customers c JOIN addresses a ON c.address_id = a.address_id LEFT JOIN policies p ON p.cust_id = c.cust_id AND p.line = 'AUTO' AND p.status IN ('ACTIVE','PENDING','QUOTE') WHERE c.first_name = 'Vincent' AND c.last_name = 'Okonkwo' AND a.zip = '30303'"
}{
"rows": [
{
"cust_id": "CUST-umbrella-plus",
"first_name": "Vincent",
"last_name": "Okonkwo",
"dob": "1976-10-08",
"email": "vincent.okonkwo@example.com",
"phone": null,
"zip": "30303",
"policy_id": "POL-umbrella-plus-p_auto",
"line": "AUTO",
"status": "ACTIVE",
"effective_date": "2025-02-10",
"expiration_date": "2026-02-10"
}
],
"row_count": 1,
"truncated": false
}Thanks, I found one matching auto policy for Vincent Okonkwo in 30303.
For security, please confirm your date of birth. I have it on file as October 8, 1976. Once you confirm, I can check the rental reimbursement coverage and the savings.
Customer
Yes, that's correct — October 8, 1976.
Agent
19k in · 333 out · $0.02 · 5.9s⚙ query_db(WITH auto_pol AS (SELECT policy_id, cust_id, line, status, final_premium_cent…)
{
"sql": "WITH auto_pol AS (SELECT policy_id, cust_id, line, status, final_premium_cents FROM policies WHERE policy_id = 'POL-umbrella-plus-p_auto') SELECT ap.policy_id, ap.final_premium_cents, pc.coverage_id, c.code, c.label, pc.value, pc.premium_contribution_cents FROM auto_pol ap JOIN policy_coverages pc ON pc.policy_id = ap.policy_id JOIN coverages c ON c.coverage_id = pc.coverage_id WHERE c.line = 'AUTO' ORDER BY c.code"
}{
"rows": [
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:BI",
"code": "BI",
"label": "Bodily Injury Liability",
"value": "10000000/30000000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:COLL",
"code": "COLL",
"label": "Collision",
"value": "50000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:COMP",
"code": "COMP",
"label": "Comprehensive",
"value": "50000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:GAP",
"code": "GAP",
"label": "Loan/Lease Gap",
"value": "true",
"premium_contribution_cents": 6000
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:MED",
"code": "MED",
"label": "Medical Payments",
"value": "500000",
"premium_contribution_cents": 4500
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:PD",
"code": "PD",
"label": "Property Damage Liability",
"value": "10000000",
"premium_contribution_cents": null
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:RENT_REIMB",
"code": "RENT_REIMB",
"label": "Rental Reimbursement",
"value": "90000",
"premium_contribution_cents": 3000
},
{
"policy_id": "POL-umbrella-plus-p_auto",
"final_premium_cents": 86310,
"coverage_id": "AUTO:UMUIM",
"code": "UMUIM",
"label": "Uninsured/Underinsured Motorist",
"value": "10000000/30000000",
"premium_contribution_cents": 11000
}
],
"row_count": 8,
"truncated": false
}⚙ search_kb(rental reimbursement auto coverage code glossary, 5)
{
"query": "rental reimbursement auto coverage code glossary",
"limit": 5
}{
"results": [
{
"doc_id": "KB-GLOSSARY-AUTO",
"title": "Auto coverage codes, decoded",
"category": "GLOSSARY",
"applies_to": "{\"lines\": [\"AUTO\", \"MOTO\", \"RV\", \"BOAT\", \"CLSC\"]}",
"snippet": "EVERGREEN stores auto coverages under terse codes. Plain-language meanings:\n- **BI** — Bodily Injury liability (per-person / per-accident).\n- **PD** — Property Damage liability.\n- **UM/UIM** (`UMUIM`) — Uninsured / Underinsured Motorist.\n- …"
},
{
"doc_id": "KB-LEGACY-XWALK",
"title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
"category": "HOWTO",
"applies_to": "{\"lines\": [\"AUTO\"]}",
"snippet": "PEICO is migrating from the legacy **EVERGREEN** mainframe to **CANOPY**. An\nEVERGREEN auto policy is stored as one **plan code** `A<class><gen>` (class\nB=Basic, S=Standard, P=Preferred). A plan code does NOT map to a CANOPY tier on\nits own…"
},
{
"doc_id": "KB-AUTO-TIERS",
"title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
"category": "POLICY",
"applies_to": "{\"lines\": [\"AUTO\"]}",
"snippet": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
},
{
"doc_id": "KB-TX-MOTO",
"title": "TX: motorcycle custom-parts coverage unavailable",
"category": "UNDERWRITING",
"applies_to": "{\"lines\": [\"MOTO\"], \"states\": [\"TX\"]}",
"snippet": "Due to a historical licensing limitation, Custom Parts & Equipment coverage is\n**not available on motorcycle policies in Texas**.\n"
},
{
"doc_id": "KB-NE-MIN-LIMITS",
"title": "NY/NJ minimum auto liability limits",
"category": "COMPLIANCE",
"applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
"snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
}
]
}⚙ price_check(POL-umbrella-plus-p_auto, 2025-06-01)
{
"policy_id": "POL-umbrella-plus-p_auto",
"as_of": "2025-06-01"
}{
"as_of": "2025-06-01",
"facts": {
"line": "AUTO",
"tier": "EVERGREEN",
"region": "R-SE",
"state": "GA",
"term_months": 12,
"peico_risk": 772,
"age": 48,
"billing_plan": "PAY_IN_FULL",
"autopay": true,
"paperless": true,
"loyalty_tier": "Timber",
"status": "CUSTOMER",
"has_bundle": true,
"active_lines": 3,
"is_new_first_policy": false,
"promo_code": null,
"coverages": [
"GAP",
"MED",
"RENT_REIMB",
"UMUIM"
],
"driver_age": 48,
"annual_miles": 13000,
"vehicle_age": 3,
"incidents_5yr": 0,
"exposure_count": 1
},
"base_premium_cents": 138236,
"final_premium_cents": 86310,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-SE",
"detail": "region factor ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=48 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=772 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=13000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=3 ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 117090
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 111236
},
{
"step": "COVERAGE",
"code": "GAP",
"detail": "+ GAP $60",
"factor": null,
"amount_cents": 6000,
"running_cents": 117236
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 121736
},
{
"step": "COVERAGE",
"code": "RENT_REIMB",
"detail": "+ RENT_REIMB $30",
"factor": null,
"amount_cents": 3000,
"running_cents": 124736
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 135736
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 138236
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 121648
},
{
"step": "DISCOUNT",
"code": "MULTILINE",
"detail": "−15%",
"factor": 0.85,
"amount_cents": null,
"running_cents": 103401
},
{
"step": "DISCOUNT",
"code": "PAID_IN_FULL",
"detail": "−7%",
"factor": 0.9299999999999999,
"amount_cents": null,
"running_cents": 96163
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 93663
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 90853
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 86310
}
]
}Yes — I can remove it.
I confirmed your auto policy currently includes Rental Reimbursement (RENT_REIMB), and it is contributing $30.00 to the premium before discounts.
Based on your current rating, removing that coverage would reduce your premium by about $20.77 for the term, bringing it from $863.10 down to about $842.33.
If you'd like, I can go ahead and remove the rental reimbursement coverage from policy POL-umbrella-plus-p_auto and then reprice the policy so the new premium is updated officially.
Customer
Yeah, that works for me. Go ahead and remove it now, please.
Agent
47k in · 289 out · $0.04 · 7.3s⚙ search_kb(auto rental reimbursement remove included by tier evergreen endorsement allow…)
{
"query": "auto rental reimbursement remove included by tier evergreen endorsement allowed re-add KB-AUTO-TIERS",
"limit": 5
}{
"results": [
{
"doc_id": "KB-LEGACY-XWALK",
"title": "Reading an EVERGREEN plan code (legacy → CANOPY)",
"category": "HOWTO",
"applies_to": "{\"lines\": [\"AUTO\"]}",
"snippet": "PEICO is migrating from the legacy **EVERGREEN** mainframe to **CANOPY**. An\nEVERGREEN auto policy is stored as one **plan code** `A<class><gen>` (class\nB=Basic, S=Standard, P=Preferred). A plan code does NOT map to a CANOPY tier on\nits own…"
},
{
"doc_id": "KB-AUTO-TIERS",
"title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
"category": "POLICY",
"applies_to": "{\"lines\": [\"AUTO\"]}",
"snippet": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
},
{
"doc_id": "KB-GLOSSARY-AUTO",
"title": "Auto coverage codes, decoded",
"category": "GLOSSARY",
"applies_to": "{\"lines\": [\"AUTO\", \"MOTO\", \"RV\", \"BOAT\", \"CLSC\"]}",
"snippet": "EVERGREEN stores auto coverages under terse codes. Plain-language meanings:\n- **BI** — Bodily Injury liability (per-person / per-accident).\n- **PD** — Property Damage liability.\n- **UM/UIM** (`UMUIM`) — Uninsured / Underinsured Motorist.\n- …"
},
{
"doc_id": "KB-HERITAGE",
"title": "Heritage tier (retired 2009) — do not drop without disclosure",
"category": "UNDERWRITING",
"applies_to": "{\"lines\": [\"AUTO\"]}",
"snippet": "Heritage was retired on 2009-07-01 and cannot be sold or re-bound. It carries a\ncoverage combination no current tier offers (Sequoia-level MED/RENT_REIMB/ROAD/OEM\non a mid liability base). A customer who drops Heritage **loses that combinat…"
},
{
"doc_id": "KB-NE-MIN-LIMITS",
"title": "NY/NJ minimum auto liability limits",
"category": "COMPLIANCE",
"applies_to": "{\"lines\": [\"AUTO\"], \"states\": [\"NY\", \"NJ\"]}",
"snippet": "New York and New Jersey mandate minimum BI/PD limits above the Sapling tier's\nlimits, so **Sapling auto is not sellable** in those states — quote Pine or higher.\n"
}
]
}⚙ query_db(SELECT p.policy_id, p.line, p.status, p.tier_id, t.code AS tier_code, t.sella…)
{
"sql": "SELECT p.policy_id, p.line, p.status, p.tier_id, t.code AS tier_code, t.sellable, t.retired_on FROM policies p LEFT JOIN tiers t ON p.tier_id = t.tier_id WHERE p.policy_id = 'POL-umbrella-plus-p_auto'"
}{
"rows": [
{
"policy_id": "POL-umbrella-plus-p_auto",
"line": "AUTO",
"status": "ACTIVE",
"tier_id": "AUTO:EVERGREEN",
"tier_code": "EVERGREEN",
"sellable": 1,
"retired_on": null
}
],
"row_count": 1,
"truncated": false
}⚙ get_doc(KB-AUTO-TIERS)
{
"doc_id": "KB-AUTO-TIERS"
}{
"doc_id": "KB-AUTO-TIERS",
"title": "Auto tiers: Sapling → Pine → Evergreen → Sequoia",
"category": "POLICY",
"applies_to": "{\"lines\": [\"AUTO\"]}",
"body_md": "Tiers bundle coverages. Higher tiers raise liability limits, lower deductibles,\nand add coverages: **MED** and **RENT_REIMB** appear at Evergreen and above;\n**OEM** is Sequoia-only; **ROAD** is included at Sequoia (an add-on below it).\n"
}⚙ update_coverages(POL-umbrella-plus-p_auto, ["RENT_REIMB"])
{
"policy_id": "POL-umbrella-plus-p_auto",
"remove": [
"RENT_REIMB"
]
}{
"ok": true,
"changesets": [
{
"policy_coverages": {
"removed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB"
},
"row": {
"policy_id": "POL-umbrella-plus-p_auto",
"coverage_id": "AUTO:RENT_REIMB",
"value": "90000",
"premium_contribution_cents": 3000
}
}
]
}
}
],
"note": "stored premium is now stale — call reprice_policy to recompute"
}⚙ reprice_policy(POL-umbrella-plus-p_auto, 2025-06-01)
{
"policy_id": "POL-umbrella-plus-p_auto",
"as_of": "2025-06-01"
}{
"ok": true,
"as_of": "2025-06-01",
"base_premium_cents": 135236,
"final_premium_cents": 84388,
"breakdown": [
{
"step": "BASE",
"code": "base",
"detail": "base_rate $900",
"factor": null,
"amount_cents": null,
"running_cents": 90000
},
{
"step": "BASE",
"code": "tier:EVERGREEN",
"detail": "tier factor ×1.28",
"factor": 1.28,
"amount_cents": null,
"running_cents": 115200
},
{
"step": "BASE",
"code": "region:R-SE",
"detail": "region factor ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:driver_age",
"detail": "driver_age=48 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 126720
},
{
"step": "RISK",
"code": "factor:risk_score",
"detail": "risk_score=772 ×0.84",
"factor": 0.84,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:annual_miles",
"detail": "annual_miles=13000 ×1.0",
"factor": 1,
"amount_cents": null,
"running_cents": 106445
},
{
"step": "RISK",
"code": "factor:vehicle_age",
"detail": "vehicle_age=3 ×1.1",
"factor": 1.1,
"amount_cents": null,
"running_cents": 117090
},
{
"step": "RISK",
"code": "factor:incidents_5yr",
"detail": "incidents_5yr=0 ×0.95",
"factor": 0.95,
"amount_cents": null,
"running_cents": 111236
},
{
"step": "COVERAGE",
"code": "GAP",
"detail": "+ GAP $60",
"factor": null,
"amount_cents": 6000,
"running_cents": 117236
},
{
"step": "COVERAGE",
"code": "MED",
"detail": "+ MED $45",
"factor": null,
"amount_cents": 4500,
"running_cents": 121736
},
{
"step": "COVERAGE",
"code": "UMUIM",
"detail": "+ UMUIM $110",
"factor": null,
"amount_cents": 11000,
"running_cents": 132736
},
{
"step": "FEES",
"code": "policy_fee",
"detail": "+ policy fee",
"factor": null,
"amount_cents": 2500,
"running_cents": 135236
},
{
"step": "DISCOUNT",
"code": "SAFE_DRIVER",
"detail": "−12%",
"factor": 0.88,
"amount_cents": null,
"running_cents": 119008
},
{
"step": "DISCOUNT",
"code": "MULTILINE",
"detail": "−15%",
"factor": 0.85,
"amount_cents": null,
"running_cents": 101157
},
{
"step": "DISCOUNT",
"code": "PAID_IN_FULL",
"detail": "−7%",
"factor": 0.9299999999999999,
"amount_cents": null,
"running_cents": 94076
},
{
"step": "DISCOUNT",
"code": "PAPERLESS",
"detail": "−$25",
"factor": null,
"amount_cents": -2500,
"running_cents": 91576
},
{
"step": "DISCOUNT",
"code": "AUTOPAY",
"detail": "−3%",
"factor": 0.97,
"amount_cents": null,
"running_cents": 88829
},
{
"step": "DISCOUNT",
"code": "LOYALTY",
"detail": "−5%",
"factor": 0.95,
"amount_cents": null,
"running_cents": 84388
}
],
"changeset": {
"policies": {
"changed": [
{
"pk": {
"policy_id": "POL-umbrella-plus-p_auto"
},
"fields": {
"rating_as_of": [
"2025-02-10",
"2025-06-01"
],
"base_premium_cents": [
138236,
135236
],
"final_premium_cents": [
86310,
84388
],
"premium_breakdown": [
"[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-SE\", \"detail\": \"region factor \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=48 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=772 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=13000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=3 \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 117090}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 111236}, {\"step\": \"COVERAGE\", \"code\": \"GAP\", \"detail\": \"+ GAP $60\", \"factor\": null, \"amount_cents\": 6000, \"running_cents\": 117236}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 121736}, {\"step\": \"COVERAGE\", \"code\": \"RENT_REIMB\", \"detail\": \"+ RENT_REIMB $30\", \"factor\": null, \"amount_cents\": 3000, \"running_cents\": 124736}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 135736}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 138236}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 121648}, {\"step\": \"DISCOUNT\", \"code\": \"MULTILINE\", \"detail\": \"\\u221215%\", \"factor\": 0.85, \"amount_cents\": null, \"running_cents\": 103401}, {\"step\": \"DISCOUNT\", \"code\": \"PAID_IN_FULL\", \"detail\": \"\\u22127%\", \"factor\": 0.9299999999999999, \"amount_cents\": null, \"running_cents\": 96163}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 93663}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 90853}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 86310}]",
"[{\"step\": \"BASE\", \"code\": \"base\", \"detail\": \"base_rate $900\", \"factor\": null, \"amount_cents\": null, \"running_cents\": 90000}, {\"step\": \"BASE\", \"code\": \"tier:EVERGREEN\", \"detail\": \"tier factor \\u00d71.28\", \"factor\": 1.28, \"amount_cents\": null, \"running_cents\": 115200}, {\"step\": \"BASE\", \"code\": \"region:R-SE\", \"detail\": \"region factor \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:driver_age\", \"detail\": \"driver_age=48 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 126720}, {\"step\": \"RISK\", \"code\": \"factor:risk_score\", \"detail\": \"risk_score=772 \\u00d70.84\", \"factor\": 0.84, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:annual_miles\", \"detail\": \"annual_miles=13000 \\u00d71.0\", \"factor\": 1.0, \"amount_cents\": null, \"running_cents\": 106445}, {\"step\": \"RISK\", \"code\": \"factor:vehicle_age\", \"detail\": \"vehicle_age=3 \\u00d71.1\", \"factor\": 1.1, \"amount_cents\": null, \"running_cents\": 117090}, {\"step\": \"RISK\", \"code\": \"factor:incidents_5yr\", \"detail\": \"incidents_5yr=0 \\u00d70.95\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 111236}, {\"step\": \"COVERAGE\", \"code\": \"GAP\", \"detail\": \"+ GAP $60\", \"factor\": null, \"amount_cents\": 6000, \"running_cents\": 117236}, {\"step\": \"COVERAGE\", \"code\": \"MED\", \"detail\": \"+ MED $45\", \"factor\": null, \"amount_cents\": 4500, \"running_cents\": 121736}, {\"step\": \"COVERAGE\", \"code\": \"UMUIM\", \"detail\": \"+ UMUIM $110\", \"factor\": null, \"amount_cents\": 11000, \"running_cents\": 132736}, {\"step\": \"FEES\", \"code\": \"policy_fee\", \"detail\": \"+ policy fee\", \"factor\": null, \"amount_cents\": 2500, \"running_cents\": 135236}, {\"step\": \"DISCOUNT\", \"code\": \"SAFE_DRIVER\", \"detail\": \"\\u221212%\", \"factor\": 0.88, \"amount_cents\": null, \"running_cents\": 119008}, {\"step\": \"DISCOUNT\", \"code\": \"MULTILINE\", \"detail\": \"\\u221215%\", \"factor\": 0.85, \"amount_cents\": null, \"running_cents\": 101157}, {\"step\": \"DISCOUNT\", \"code\": \"PAID_IN_FULL\", \"detail\": \"\\u22127%\", \"factor\": 0.9299999999999999, \"amount_cents\": null, \"running_cents\": 94076}, {\"step\": \"DISCOUNT\", \"code\": \"PAPERLESS\", \"detail\": \"\\u2212$25\", \"factor\": null, \"amount_cents\": -2500, \"running_cents\": 91576}, {\"step\": \"DISCOUNT\", \"code\": \"AUTOPAY\", \"detail\": \"\\u22123%\", \"factor\": 0.97, \"amount_cents\": null, \"running_cents\": 88829}, {\"step\": \"DISCOUNT\", \"code\": \"LOYALTY\", \"detail\": \"\\u22125%\", \"factor\": 0.95, \"amount_cents\": null, \"running_cents\": 84388}]"
]
}
}
]
}
}
}Done — I removed Rental Reimbursement from your auto policy and repriced it.
Your updated premium is now $843.88 for the term, down from $863.10.
That’s a savings of $19.22.
Anything else I can help you with today?
Customer
Perfect. Thanks for taking care of that so quickly.
Agent
24k in · 38 out · $0.0078 · 5.1s⚙ end_conversation()
{}{
"ok": true,
"note": "Deliver your closing message now."
}You’re very welcome — happy to help. Thanks for choosing PEICO, and have a great day!